"Just back from 2 weeks at the hotel, all comments are as we experienced and in total contradictation to other reviews, but our findings were shared by other fellow UK guests, and highlighted in past reviews, but our experience shows nothing has been done to rectify the past issues regarding food.
Hotel is part of a sectioned complex from its original construction, seperated by a low hedge, next door has children and associated noise.
The small bay has a limited walkway, you cannot walk beyond either side because of the headland, one bar,one restuarent and one supermarket, thats your lot.
Hotel was built in the hillside, some rooms on the L end have views of the sea over the pool, rear rooms look out on the adjoing hotel/apartment complex, main section of the L all upper floors look across the bay and pool, ours was Junior suite which all appear to be. Morning sun till midday on the balcony, but afternoon sun and sunset is not on offer due to the headland from which the hotel base was dug out.
Hotel was refurbished when bought by H10 group a few years ago, Junior suite has open plan decor, hanging garment rails, mini safe, bedside tables but not storage cabinets which is a bind.
They created a partitioned seperate toilet area, very narrow for larger people, no effect on us.
Very odd style sink storage arrangement in the open area, and shower cubicle in the open area, this being frosted glass, two panel thickness, but water ingress between the panels has turned to black mould !!!
Toilet cubicle has wooden skirtings, very tired and sliding glass panel bottom location was grubby, and in need of a deep clean as per shower door and lower section of tray frontage.
Never had such late room cleaning, usually just after breakfast or while we are at breakfast at other hotels, but the usual time here was around 3.30pm.
In general the decoration in the room, balcony and hotel was better than our usual H10 in Lanzarote.
Staff are generally happy, miserable chef on the ommlette/egg station and will ignore you if he so chooses.
Food quality/serving temperature is unacceptable, and does not meet food hygene standards in my opinion, plus there is a fly problem on the cold meat/salad bar. In two weeks, hash browns were hot once. The bacon is processed rubbish, unlike the H10 mentioned which has freshly cooked English back bacon. The scrambled egg is congealed and cold.Omlette is cooked to order so surprise it is hot, but nothing to go with it beans, hash brown, mushrooms, or tomatoes is hot.
Evening buffect is exactly the same, pre cooked stews which looked foul, chops on the grill were cold and inedible, minute pieces of fish likewise. No real choice of vegetables, might be beans, or carrots, cauliflower one night, but cold.
Saturday night offers meatballs and burgers,soup was sausage , yes really, one night leg of pork, but cold and no gravy, nor roast or boiled pots to accompany it, nor decent vegetables. Could go on and on but wont, some nights just had soup and cheese with biscuits.
As we were A/I, had two meals in the fusion al la carte. Limited menu obviously, had the Calamari and Angus steak pieces on both visits, food was hot, yes surprise and the chips were hot unlike downstairs in the buffet.
Would we return, not to this location due to the lack of a lengthy prom, and total lack of optional life, and this H10 is ruled out on the food issues, menu choice/food quality and food standards."
