"We arrived at around 9:30pm after a long day of travelling. Unfortunately, check-in was very slow, with only one member of staff on reception. As the restaurant had closed, we were given a packed lunch consisting of a dry sandwich and an apple, which was disappointing after such a long journey, especially as there was no hot food available.
Our apartment was spacious, with a large bedroom, plenty of storage, a fridge, and sofa beds, which worked well for our family. However, the accommodation is in need of refurbishment. The bathroom had mould around the shower, deteriorating sealant, heavy limescale on the taps, and the skirting boards and corners of the room had clearly not been cleaned thoroughly.
Housekeeping was another disappointment. We were advised that rooms would be cleaned regularly with fresh towels and bed linen, but during our one-week stay this did not happen. We had to collect clean towels and toilet rolls from reception ourselves.
The restaurant was one of the cleanest areas of the hotel, with tables cleared and cleaned promptly by staff. Although there was a reasonable choice of food, the menu became very repetitive, and we ended up eating out on several evenings. Unfortunately, one meal included a chicken burger that was still pink inside.
The pool itself is pleasant and being saltwater is a nice feature, but it requires much better maintenance. The pool floor was dirty, many sunbeds were broken or heavily stained, the surrounding area was slippery, broken paving created trip hazards, and the drains were full of cigarette ends. Towels need to be placed on sunbeds very early, otherwise you are unlikely to find one later in the day.
The pool bar offers only a limited selection of drinks, children have to pay extra for ice creams, and the snack bar consisted mainly of leftover breakfast pastries and fruit. The reusable cup system requires a €1 deposit per cup, which is refunded at the end of your stay, but you must remember to carry your cup with you every time you want a drink. The bar remains open until midnight; however, from 11:00pm onwards, all-inclusive drinks are no longer included and guests have to pay for any further drinks.
We also noticed a significant number of cockroaches around the hotel grounds. Although we did not have any in our room, several other guests reported that they had.
There is entertainment and a range of activities throughout the day, but overall we found it quite dated and rather disorganised.
The hotel is in a good location, with Corralejo just a short taxi ride away (around €5 each way), or within walking distance if you don't mind the heat. The town itself is beautiful, with plenty of shops, bars, and restaurants.
Overall, we were very disappointed with our stay. In our opinion, this hotel does not meet the standard of a three-star property. While there are a few positives, such as the spacious rooms and location, the lack of cleanliness, poor maintenance, inconsistent housekeeping, disappointing food and general upkeep significantly affected our holiday. Personally, I would rate this hotel one star, although I would stretch to two stars at most."
