"See our review from last year for this hotel, we’d had such a good time that we decided to come back.
Here is how we found it travelling with a family of 4 (2 teens) staying for 2 weeks AI, one room.
First the positives:
Staff really great, seemed friendlier than last time and no one seemed grumpy at all - special thanks to Akim (sorry if we spelt it wrong) for a brilliant Spanish lesson. Also, the gentleman who does the bingo is so good, the kids loved the nights bingo was on.
A wide variety of activities to do during the day is great.
Food is a reasonable choice, and my coeliac son managed to find enough to eat all clearly labelled. Times for food were long and you can get snacks during the day at Fresco cafe too, there is 1 large canteen style restaurant, 1 smaller laid back place to eat that serves burgers / pasta / pizza etc, can highly recommend the tasty pizzas.
We were also extremely impressed by being able to order a gluten free pizza for our son, it was lovely (24 hours notice required but that was no problem, it was included in the AI deal).
The chips are GF if anyone needs to know.
We are not big drinkers, but found the pre mix cocktails fun and tasty, and beer and spirits fine. They do not readily advertise the alcohol free cocktail “San Francisco” so do ask.
Cleanliness around the resort is fine.
Pools just lovely and a good choice of pool for everyone (sporty disco pool, kids ones, a colder salt water one, a quiet one, one by a bar).
The room is large and quiet at night despite being near the entertainment, and bed comfortable (harder side but we liked that). We appreciated the complimentary bottles of water and fizzy rosé on arrival.
Room serviced daily.
Bits that we felt could improve:
DO NOT risk the eating the chicken at this hotel!!!!
It was the same last year, and so it was again, it’s often raw in the middle….a risk indeed. Steer clear. It turned my husband’s stomach as he cut in and it was completely pink in the middle/ raw.
Very little provision for a coeliac to enjoy a nice pudding after a meal, only ice cream, jelly, fruit and cheap sweets, so our son was very disappointed as he had to watch everyone enjoying the nice cakes.
No GF cereal at breakfast was also disappointing, we have been spoilt in the UK - we did bring our own so not an issue as such, would just be nice to see.
Room dirty on arrival, under the bed was awful, long black hairs in clumps all over the place, water pouring out of air con unit and into a huge puddle on the floor all felt unwelcoming. We asked for a cleaner asap, she came but spoke no English and didn’t remove the hair all over the floor even on re clean.
Air con not working on arrival as per many other reviews, but the engineer came within an hour and luckily fixed it and it stayed ok for the whole holiday happily.
Entertainment good, but we’d have preferred more variety as this year it was all singers or acobats, not the magicians or flamenco of last year which felt like a shame. We’d have loved bingo every night, but did appreciate what we got.
Daily room service unpredictable, some times it was good, other times not sufficient depending who you got.
Toilet never cleaned with bleach at all, during the entire stay, beds made daily but only refreshed once despite being visibly dirty one day with blood off a cut my son had, shower tray yellow, white headboard stained, lamps stained and filthy, towels very rough, lots of rust in bathroom, glasses dirty on arrival and never changed, was all disappointing, cockroaches under control well though.
We tried to take the glasses in our room down to refresh as we couldn’t drink out of them, but the lady caught us and asked us to take them back!! So we bought some clean mugs at the shop to keep as our own. Hmmm.
The room had a divider between us and the kids which was a good idea for changing in privacy, but was very old and rickety so no grown up private time!!! Shame!
Sun lounger situation grim! Scraping loungers wake you at 6:30am and all beds gone by 7:30, hotel do NOTHING to prevent this and many loungers have no one on them all day despite towels being laid out - so sad.
So, we had a good time overall, but it’s time to move onto another island 😁"
