"Just came back from a weeks stay on the 5th floor. I came with my almost 5 year old and 16 month old. We also came with my mum, step dad, brother (30) & our grandparents (70-80s). Firstly check in with a welcome drink was a delight!!
Rooms: SUCH comfortable beds, incredibly clean (cleaned daily) and a lovely shower. It would be useful for a bath too for our children as trying to shower a slippery 16 month old was a task 😅… but I feel you can survive a week. Lovely having ability to have tea or coffee on the balcony with such stunning views. Air con was good, although a little noisy on the last setting but this didn’t bother me (just my husband 🤨).
Pool area: kids pool was great for both the children. Smaller main pool great for my 4 year old, she was able to stand in most of it so enjoyed this one too. Slightly chilly but once you’re in it’s fine and nice to cool off after being hot in the sun! It was kept clean, plenty of space and yes people reserve sunbeds but we never did and managed to get sunbeds for 10 people daily without doing so. We did take some chairs from elsewhere for my grandparents which they appreciated.
Food: snack bar acceptable - the kids and us enjoyed an afternoon snack at times. The drinks were great, no complaints. As a pescatarian there are plenty of options - breakfast you could have freshly made omelette, fried/scrambled or boiled eggs, yoghurt & fruit, cereal. I would love to see some vegetarian sausages or something but this is the same everywhere!! Lunch I often had fish (I am a bit fished out - freshly cooked prawns were a lovely addition!) and plenty of lovely options including fresh salad, cheese & biscuits etc. husband enjoyed all the meat & the kids were happy with pizza, chips, fish fingers, chicken nuggets, meat options too, pasta etc. same for dinner. We did go to the à la carte which was a nice change. The buffet food could be warmer sometimes (not a huge issue - I never felt I couldn’t eat it) but it is a buffet and can’t be boiling the whole time!
Entertainment: both kids loved the kids disco, both obsessed with Pepe and we got two of the Pepe toys to which they have been obsessed with ever since. My 4 year old used the mini club and loved it, she had a great time. The entertainers were absolutely lovely with her and always seemed so happy and full of energy for both kids and adults! I was surprised at how they started the day off energetic and then did the evening entertainment with the same energy and I truly did enjoy it - best entertainment at a hotel I’ve seen 😌. The kids disco is sometimes outside and sometimes inside - it was lovely outside being able to enjoy the sunny evenings but you did have to get there early for a seat.
Staff in general: really lovely and helpful. My little one needed a doctor and antibiotics sadly and I (think) the manager (blonde lady?) checked on us and reminded me they are available 24 hours if we need them. The doctor comes daily in the morning which was useful to know. My daughter also threw a bottle of calpol on the floor and it smashed, I told staff and they made me feel so at ease and a cleaner came straight away who also told me not to worry.
We would absolutely return and recommend this hotel to families! Thank you for a lovely time with great memories made."