Villamarina Club

"Upon arrival we was told the electricity was not working. This wasn’t ideal but we got on with it. We then went for food, I was happy with the selection for tea time however finding a clean plate was a challenging task. This put me off my food. The hotel had an ok selection of food at the buffet however it was boring and was repetitive. On the odd occasion, there was options which were amazing. The entertainment team are brilliant and nighttime entertainment is fantastic. They made the stay enjoyable and interactive. They are always around and do an amazing job The general cleanliness of the hotel is poor. On top of this, the bathroom in our room was unable to be opened from the inside which caused my child to be locked in for 35 minutes. Which isn’t ideal! The rooms were dated and felt dirty. Staff were in daily to clean and change beds and towels. Overall id say the stay was positive, however there is lots of room for improvement."

"Disappointing stay with constant problems, poor cleanliness and nightly disturbances We arrived at Villamarina Club Salou on the morning of 4 October and stayed until Thursday 8 October. Unfortunately, our experience was so poor that Jet2 moved us to another hotel just five days into our 10-day holiday. Having to relocate halfway through a holiday because of the ongoing issues speaks volumes about how disappointing our stay was. Every aspect of our stay seemed to come with another problem, from nightly disturbances and daily power cuts to poor cleanliness, cold food and basic facilities that simply did not work as they should. The hotel is around a 10/15min walk away from an area of bars and restaurants. Around 20min walk to the beach and similar to get in to the main strip of salou. No issue with location... Just everything else. Noise and disruptive guests Every night, we had to put up with rowdy guests, shouting and fights. Young children were also left unsupervised, running around and screaming. The constant noise and lack of consideration for other guests made it extremely difficult to relax and enjoy our holiday. Daily power cuts and broken facilities We experienced power cuts every day, the Wi-Fi was down daily, and the lifts were repeatedly out of order. Even when the power was on, the lifts were still broken. On one occasion, the power was off for over two hours, and we also had no hot water for an entire day. The drinks dispensers repeatedly stopped working in both the bar and restaurant. Despite this being an issue with the hotel’s facilities, we were expected to pay extra for alternative soft drinks, such as cans of juice, when the usual drinks were unavailable. This was completely unreasonable. Poor room maintenance Our room had numerous problems: - A shower with temperamental water pressure that barely worked. - A wardrobe door that had come off its runners. - A bathroom door that barely opened or closed properly. - Persistent foul smells coming from the drains, forcing us to keep the plugs in and the toilet lid closed in an attempt to contain the smell. - No English-language TV channels. - A broken key-card reader on 8 October, leaving us unable to access our room until maintenance came to fix it. These are not minor inconveniences, particularly when so many issues occur during the same stay. Basic maintenance and functioning facilities should be the bare minimum. Bathroom was tiny, sink in bedroom area. Balcony could only fit a single chair even though room occupancy was for 3 people. Food and restaurant cleanliness The food was frequently cold at mealtimes, which was disappointing. Even worse, dirty plates with old food still on them were a constant sight in the restaurant. This was unpleasant and raised serious concerns about the overall standard of cleanliness. Overall experience Between the nightly disturbances, daily power cuts, unreliable facilities, maintenance issues, unpleasant smells in the room, cold food and dirty crockery, our stay at Villamarina Club Salou was far below expectations. A hotel should provide a clean, comfortable environment where guests can relax and enjoy their holiday. Instead, we spent our time dealing with one problem after another, ultimately resulting in Jet2 moving us to another hotel. We understand that occasional issues can happen at any hotel, but when so many basic aspects of a stay are affected, it is simply not acceptable. We would not recommend Villamarina Club Salou based on our experience, and we certainly would not choose to stay here again. Not worth spending your money on. It is most definitely not a 3 star hotel."

"Were to start electric out every day for hours at a time, sickness and diarrhea for numours guests,food not fit for human consumption , fighting breaking out,noise all night, receptionist couldn't care less,manager Lyndsey rude.leaking all over covered by towels,pool dirty full dead flies"