Ponient Hotel Dorada Palace by PortAventura World

"I am currently staying here and didn’t want to let the reviews affect my stay however I can honestly say that everything I have read bad about the hotel is accurate. Food is terrible, sunbed wars at its finest from 9am, handful of staff are friendly however the majority are untrained and rude! 5 coat hangers between three people. The hotel itself has to air con in places ect rooms and dining area but the rest nothing which makes it unbearable in August. Entertainment is okay, I’ve slept pretty well so cant relate when people are saying bring ear plugs. Lifts as expected you have to wait, the pool is warm, non smoking hotel, no floats in the main pool, lifeguards are lifeless, the rooms are clean but just basic . Everything within walking distance and the beach is lovely but absolutely swamped! We arrived at the hotel to check in at 12 and were advised our rooms would not be ready until 3pm and to purchase lockers at 6.00 per suitcase to store while we waited for the rooms to be ready , I finished loading, securing and confirming the final suitcase at 12.35 to receive a text message at 12.36 to say our room was ready, I requested a refund for the suitcase storage however reception staff advised that they could not reimburse and that I had to send an email to their head office . I have never in my life written a review and I always believe a holiday is what you make it however I’m shocked at the four star rating and for the price we paid. I will not be returning and this is a lesson learnt. Read the reviews, don’t ignore them and book elsewhere!"

"This hotel is great. I don’t understand the bad reviews The staff are incredible! They can’t do enough for you. It’s Estrella on tap. The rooms are ridiculously clean. There’s none of this just swap towels if you’re in the room, the cleaners will come back. The food is good. A constant mix of themed night and two BBQs since we’ve been here over 10 nights. The manager is wandering the hotel frequently, asking for suggestions and then actioning them. The towel dash is real but there’s another pool… If you’re booked to come, look forward to your stay."

"I never usually bother writing reviews but I felt compelled to as I had read the reviews just before arriving at this hotel and was worried it would be awful! Thankfully it wasn't. I'm fact it was a lovely hotel with friendly staff and decent facilities. Yes the pools were busy but not once did we have to queue or run for a sunbed. In fact we got beds every day we went to the pool and we never went before 11am. The rooms are maybe a bit on the small side but considering the amount of time you spend in the rooms this was not a big deal for me. The beds were comfy and the rooms were clean, we had housekeeping every day except one, towels changed, beds made up and floors mopped. Food was okay. We traveled as a family of 4, one boy at 15 and one at 12. They found something to eat every day. Fresh meat at the grill daily, really good selection of fruit on offer and your usual chips, pizza, hot dogs if none of the other food took your fancy. The free tickets to the theme park were great. We took full advantage and went two days. There's a free shuttle bus from the hotel but to be honest it's a short walk so could walk or grab a taxi for about 10 euro. Location was excellent, only 10 mins to the beach. Honestly if like me you booked a while back when reviews were really good and you are reading the reviews now worrying you have booked the worst hotel, don't! We had a lovely week and not one complaint!"