"We booked this hotel earlier in the year and we were really looking forward to it. That was until we came on here and looked at the reviews afterwards, so we were really expecting an awful experience. However, I'm glad to say there was absolutely nothing negative about our stay!
* Hotel Location *
The hotel is in an ideal location as it is not too far from the beach, bars and restaurants in town, so you are shielded from the noise with the option to go explore jjst a 10 minute walk away. You are also only a 20 minute walk from the Port Aventura Theme Park.
*Room*
The hotel room was very clean upon arrival, well stocked with fresh towels and toilet rolls every day, as well as the bedding being changed and made. Though we did not require it, a safe is available but this likely costs you extra as there was no key. We just locked our valuables in our case every day (hey, it was free!)
It can get rather noisy at night with people coming in and out of their rooms and slamming doors instead of closing them quietly, but that is their fault and not the hotel staff's. I sleep with ear plugs anyway, so this wasn't too much of an issue.
*Dining*
We were half-board. The reason they request that you bring your paper room card is so that they can mark on your card which of the dining services you have used that day (Breakfast & Lunch, no Dinner // Breakfast & Dinner, no Lunch // Lunch & Dinner, no Breakfast) which is only fair, as you haven't paid for all 3 so shouldn't expect to get all 3. The staff are very attentive, taking drink orders at lunch and dinner (self-service juice and coffee machine not available during these times, breakfast time only) quick to mop up any spills and will clear tables once people are done. It is a buffet during each service, so you should expect to queue for some of it though it doesn't take a long time for you to get your food. There are brief descriptions above each meal choice (chicken, beef, fish etc) and the food is replaced very quickly once empty, so it always feels fresh and hasn't been left lying out for a long time. The types of meals do change every night but the odd staple of chips, bread rolls etc are a daily occurrence.
Perhaps they could play some music at a quiet volume to add some ambience, that is my only critique.
*Pool*
The doors to the pool are not opened until 9am.
The pool area's operating hours are 10am until 6pm, though a disclaimer mentions that you can access the pool outwith these hours but it is at your own risk i.e. there is no lifeguard outwith 10am-6pm.
The sunloungers are stacked at the end of each day to allow the pool cleaner to jet wash the tiles every morning (this turned out to be necessary when another guest had too much to drink and proceeded to vomit next to their lounger and didn't bother telling any staff)
so you will need to grab your own lounger and place it where you like. Thankfully, there were no mad dashes or sunlounger wars we've all become accustomed to seeing on holiday. The pool is not heated and the left hand side is extremely deep - I'm 6'3 and even I couldn't touch the bottom which is a rarity! There is a pool bar with a QR code as well as a laminated menu. Very cheap prices and really good quality snacks each time (Cheese n Ham toasties, Burgers, chips etc).
*Staff*
Everyone we came into contact with were always very nice and polite. They couldn't do enough for you! Answered any query we had. The cleaners were lovely as well.
*Entertainment*
The evenings entertainment were very basic, started at 9:30-10:30 some nights, but still enjoyable - we watched from our balcony most nights.
There is an indoor lounge with large flat screen TVs to watch sports, as well as an arcade, pool tables and air hockey machine adjacent with a change machine to get €1 coins.
* General Stay Overall *
We absolutely would come back here again, there was nothing wrong with any part of our stay, from check-in to check-out. Judging from other people's reviews, the summer months will obviously be busier and perhaps we had a much better time because there were less guests and no large groups of school kids? A lot of problems on holidays are often caused by other guests behaviour but I'm pleased to say we didn't experience any of that."
