H10 Mediterranean Village

"Air conditioning unit was full of dust, causing my asthmatic child problems for 2 weeks and we only realised when water started pouring from the unit at 1am. Offered to move our room for the "rest of the night" which we had to decline as we would have been up all night trying to get 2 children settled and move our stuff when we also had an excursion booked early the next morning. Came back to see dust literally hanging from the unit after we specifically asked could they clean it so it was safe. Sliding door next to bed had dead flies and black dirt in the track, which clearly hadn't been cleaned for a while, and floors were disgraceful, our children's socks were black from walking around the apartment. Shower screen wouldn't close, so water would go all over the floor when showering, and water in shower would go from boiling to freezing in a split second, which is dangerous. We had to ask for bowls and teaspoons (basic requirement in a 4 star accommodation you'd imagine) Some of the staff were lovely, and some were so rude. Asked for a mango daiquiri one afternoon to be treated like we'd asked for a bottle of Moët on the house. Rolling eyes and tutting and how much it was an inconvenience. As for the pool, lovely life guard with a red cowboy hat on, but be prepared to run for a bed in the morning. It was ridiculous. Not what we were paying for, and we will definitely never return."

"Came with our 17 month old We really wanted to love this hotel, because on first arrival our impression was genuinely very good. The hotel looks modern, bright and attractive, with lovely-looking communal areas and plenty of potential for a family holiday. Unfortunately, once we actually stayed here, there were far too many issues for us to feel that it was worth the money we paid. 🏨 First impressions The first impression was definitely the best part. The reception and communal areas have a lovely modern, clean and stylish feel, and we were excited to get settled and enjoy our holiday. Sadly, the experience once we got to our room was a very different story. 🛏️ Rooms – a very stressful start Our first room was honestly unacceptable. It was filthy, had bugs, the air conditioning wasn’t working and the door was broken. We spent around four hours trying to get moved to another room. With a young child with us, this was incredibly stressful and really put a dampener on the start of our holiday. Unfortunately, the reception staff we dealt with were rude and not particularly helpful, which made the situation even more frustrating. Eventually we were moved to another room, which was definitely better, but still not what we would expect. One of our biggest disappointments was that the rooms don’t match the modern feel of the reception and main hotel areas at all. The reception gives you the impression that you’re staying somewhere modern and recently refurbished, but the rooms themselves feel very dated, tired and in need of updating. The cleanliness was also an issue. The floors in particular were extremely dirty, which isn’t something we expected when arriving at a family hotel. The new room was also extremely noisy at night, so getting our daughter settled and getting a decent night’s sleep was difficult. All three of us also ended up feeling quite poorly during the holiday with cold/flu symptoms. We obviously can’t say for certain that this was caused by the air conditioning, but given the problems we experienced with it and the rooms, it certainly didn’t leave us feeling confident. 🍽️ Food – probably the biggest disappointment Unfortunately, we found the food very poor. It was bland, repetitive and lacked variety, and as a family travelling with a young child, we were particularly disappointed by the lack of healthy and child-friendly options. We often struggled to find something suitable for our daughter, which isn’t something we expected from a hotel marketed towards families. The pizza restaurant and snack bar were much better and were probably our favourite places to eat during the stay, so there were definitely some positives there. 🏊 Pools The main pool area was nice and our daughter really enjoyed the splash park, which was one of the highlights for us. The pirate ship pool, however, was a completely different experience. There was a strange smell around the pool and lots of wasps, which made us uncomfortable letting our daughter play there. We therefore only ended up using the main pool twice during our stay. 🎭 Entertainment The daytime entertainment was okay, and we could see that the entertainment team were genuinely trying hard. The evening entertainment, however, was disappointing. There wasn’t a great deal aimed at younger children and much of it was in Spanish. It also felt quite repetitive, so there wasn’t much variety from night to night. We can’t fault the entertainment staff themselves for effort – they clearly worked hard – but the actual entertainment programme wasn’t what we expected from a family-focused hotel. 👎 Staff Unfortunately, the staff were another major disappointment for us. We found some of the staff in the main restaurant particularly unfriendly. On one occasion, our daughter’s plate was left on the table and wasn’t cleared, leaving us to clear it ourselves. Our experience with reception was also poor, particularly during the four-hour ordeal trying to change rooms. We felt like we were treated as though we were being difficult rather than having a genuine problem that needed sorting. 🤷‍♀️ Overall It’s such a shame because this hotel looks fantastic on first impression and has so much potential. There are definitely positives – the hotel is modern, the splash park is good, the pizza restaurant and snack bar were enjoyable, and the entertainment team clearly work hard. However, for us, the negatives outweighed the positives: the cleanliness, dated rooms, problems with the first room, broken air conditioning, noise, food, pool issues and the attitude of some staff all contributed to a very disappointing holiday. Perhaps this hotel would work better for people staying self-catering, as having the option to buy and prepare your own food would certainly help with the limited and repetitive food choices. Unfortunately, we wouldn’t return. For the amount of money we paid, we simply don’t feel we received the standard or experience we expected. We came away feeling like we needed a holiday after our holiday!"

"Hotel food terrible staff awful no playground Entertainment in Spanish balconies very dangerous room doors dont lock properly."