Monarque Fuengirola Park

"This hotel is awful. There has been no internet the last four nights in our room but the internet is fine in the rest of the hotel. Because we are two women, they treat us like we're stupid and four times they told us a technician is coming. The issue isn't the technician. There is no technician The issue is that the hotel needs to act professionally and get the internet up and running in our room. This is really easy to resolve, yet they insult us with lies about a technician coming"

"This is our second time staying here, but unfortunately, compared with our previous visit, we were quite disappointed with some aspects of our stay. From what I remember maybe I am wrong but there used to be a much wider selection of cocktails included in the all-inclusive package. This time, only a few cocktails were included, while even fairly basic options such as Tequila Sunrise, Aperol Spritz, Margarita and Cosmopolitan came at an additional cost. For an all-inclusive package, this really doesn’t make much sense. Towards the end of our stay, we were even served Pina Coladas without rum, and overall, we only had a few cocktails during the entire week because of the limited choice and the extra charges. Another area that could definitely be improved is the customer service at the bars. Some of the ladies and gentlemen working behind the bar did not appear particularly happy to serve customers and, on a few occasions, came across as quite rude or grumpy. Guests are paying a significant amount of money to stay here, so a friendly and welcoming attitude should really be part of the experience. Perhaps some refresher customer service training would be beneficial. That said, I would like to give special recognition to one member of staff — a shorter gentleman with longer blonde hair. He always appeared to be working extremely hard and had a fantastic attitude towards customers. He was friendly, welcoming and always smiling — exactly how customer service should be. He definitely deserves recognition for his excellent work ethic and positive attitude. Unfortunately, the rooms are also quite dated and could really benefit from some updating. There was no liquid hand soap provided, just two very small bars of soap, and the shower gel was extremely watery and felt as though it had been heavily diluted. We ended up having to purchase several basic essentials ourselves during the stay. The mini fridge in our room was also not working properly. The “double bed” was actually two single beds pushed together, and there was constantly a gap between them, which was uncomfortable. The bedding material provided was also very unpleasant — it felt rough and almost plastic-like rather than soft and comfortable. Overall, we enjoyed aspects of our stay, but compared with our first visit, we felt that the hotel has declined in certain areas. There is definitely room for improvement, particularly when it comes to the all-inclusive offering, room quality and customer service. It’s disappointing to see that the quality and what’s included in the all-inclusive package seem to have gone downhill. Three stars max we wont come back"

"At the moment, I am staying with my family at the hotel. We have been coming for almost 10 years, but this year the dining service leaves much to be desired. They have started serving butter and jams in bulk (which is unsanitary) and have provided less variety (in other years you could choose between several types of fish or meat, and last night and the night before there was only one of each). The rest of the accommodation was great as always But they could check the dining service, which compared to other years... It makes you think a lot"