Evenia Olympic Palace

"We arrived mid-morning, so our room wasn’t ready, which was understandable given the time. When we were able to check in, we found the room to be clean, spacious and recently refurbished. We had a balcony overlooking the front of the hotel, which was a nice addition. The only real downside was that the room doors were quite thin and lightweight, so we could sometimes hear people returning to their rooms late at night. Overall, the hotel facilities were very good. There were a couple of slides suitable for different ages, plenty of space around the pool and lots of sun loungers, so finding somewhere to relax was never an issue. Unfortunately, this is where the positives largely end. We booked the hotel on an all-inclusive basis and, while the food itself wasn't particularly poor and there was a reasonable selection, the temperature of the food was a significant issue. Quite simply, a lot of the food was cold. And I don't mean slightly warm or lukewarm — on several occasions it was genuinely cold. This is particularly concerning from a food hygiene perspective, and it is something I will be raising with our tour operator. On one occasion, I took some pork ribs and, because they were quite messy to eat, I left them until the end of my meal. When I came back to them, they weren't even at room temperature. They were cold. Unfortunately, this wasn't an isolated incident. Throughout our stay, the temperature of the food was inconsistent. Sometimes it was warm, but on other occasions it was cold. This was also despite the restaurant having a reasonable number of guests, particularly when it first opened at 7pm, so it wasn't simply a case of the food sitting out with nobody eating. For a hotel rated as four-star, I don't think this is acceptable. Whatever the quality or variety of the food, maintaining appropriate temperatures for hot food should be a basic requirement. Having subsequently looked at other recent reviews, it also appears that concerns about food temperature have been raised by other guests, which makes me question whether this was simply an issue during our particular stay. The hotel itself has some good facilities and our room was perfectly pleasant, but if you're considering booking all-inclusive, I'd be wary. One of the main reasons for choosing an all-inclusive holiday is the convenience of having food and drinks included, and unfortunately the food temperature issues significantly affected our experience."

"Dreadful. Check in was OK. Room nice and modern and kept clean. Plenty of sunbeds. The restaurant is like a canteen and very, very noisy. They need a quieter adults only area. The food is good but cold if you don’t arrive early. They do have microwaves to reheat food but not really the point. Beer taps in the restaurant don’t work. You just get a very small glass of froth. Wine is OK. None recyclable plastic glasses everywhere which is a joke in this day and age. Wi-fi is dreadful, literally nonexistent in rooms and communal areas. They shouldn’t advertise free WiFi if they don’t have one that works. Clientele are dreadful. Not the hotels fault but tattoos and football shirts with the usual foul language is the norm, along with feral children. Absolutely horrible. Pay more and go somewhere with some class."

"We recently stayed at Evenia Olympic Suites and overall had a good holiday, but there were some significant positives and negatives. The biggest highlight was the pool area and children’s facilities. They were absolutely fantastic and kept our children entertained throughout the holiday. The hotel is very family-focused and there was plenty for kids to do. The entertainment team also worked hard and the shows were enjoyable. Unfortunately, the food was a major disappointment. The selection was limited and repetitive, and on many occasions the food was barely warm, often completely cold by the time we got it. This really let the hotel down and became frustrating over the course of our stay. The evening entertainment itself was good, but the venue was so overcrowded that it was difficult to find seats or even move around comfortably. The atmosphere could have been much better if numbers had been managed more effectively. We did enjoy our stay thanks to the excellent pools, facilities and family-friendly environment. However, the quality of the food was poor enough that we would not choose to return. It’s disappointing because with better food this could have been a hotel we’d happily visit again. One final disappointment was that when I shared my feedback about the food on the hotel’s Facebook page, my comment was deleted and comments were subsequently disabled. Constructive feedback should be welcomed as an opportunity to improve the guest experience."