Hotel Daniya Denia Spa

"I'll start with the positives. Great location, a clean,smart and quiet hotel and the half-board food quality and variation was very good. The rooms were in good condition and have a kitchenette but they seem to have been de-commisioned, so just a fridge that works and a few cups. Our group seemed to be on completely separate tariffs when it came to food in the evening - some had free wine, some had just a free glass and others had to pay - I think they're pricing policy could be improved ans made clearer. I liked that you could swap an evening meal with lunch in advance - in case you wanted to make use of the many wonderful places to eat in Denia old town - which is a walk away. Onto the negatives - hotel front of house were fine - but the staff in the poolside bar were atrocious - to the point of rudeness - we were shocked. I'll cite just one example as this is enough - one of our group ordered a glass of cava - but it wasn't chilled at all. So we asked for this to recitified and were told that there were no chilled bottles - so we asked for some ice and we couldn't believe what happened next. The bar staff came out with an ice cube and just dropped it into the top of the glass - spilling it everywhere ... and just walked away! I really think she is in the wrong job. If the hotel reads this - please review the quality of the customer service you offer."

"The waiter shouted at me and bullied me. I'm a 72 Yr old pensioner. Reception didn't want to help. Because we were not Spanish they were unhelpful. I have never been screamed at by a waiter before. It was disgusting and frightening. Guests do not need this treatment on holiday. The food was not very good either. Visit was August 2025k"

"Stayed for 10 days and our experience was great. Our accommodation, for 5, was comfortable and very clean. A special thanks to Cristina for making sure our room was stocked and clean for us every day when we returned from our day’s adventure. All the staff from reception to the restaurant, from the breakfast buffet ( which is excellent) to the bar and pool area were friendly and very helpful. The location is great, not too far from the life of the town and only a stones throw from the lovely beach. There are plenty bars and restaurants in close proximity to the hotel also."