Mercure Benidorm

"Not the experience we had hoped for. Room not ready when we checked in- looked like it had been half done, hair on shower tiles and dust. Booked for my birthday and had Prosecco in a box- would have been nice if they’d given us some Prosecco glasses too, small detail but low effort and would have made a difference. Had to call reception as air con wasn’t working , after a bit of back and forth was told it hadn’t been turned on by maintenance- kind of makes sense as someone else’s name was on the welcome screen when we checked in. Room small and worn - breakfast was a shambles- people having to clear their own plates, no cutlery/glasses - we had to try to find a member of staff- odd as they had a ‘host’ taking room numbers at the front but she was just ushering people into a full restaurant- not communicating with staff/forming a queue system. People were having to sit at the bar and the mess was awful- they were clearly understaffed. Wouldn’t stay here again, felt very basic for the price."

"Great hotel with lovely clean rooms, staff are very helpful and friendly.The breakfast was really good quality food and overall the hotel is very good value for money. The best bit of the hotel however is the pool area it is beautiful a really relaxing oasis of green in middle of benidorm.This is the second time have stayed this year."

"Excellent experience at the hotel. We loved everything. I want to highlight how clean the room was, the girl who was there, Natalia, was very attentive. We would return without a doubt!"