Neya Porto Hotel

"We had an exceptional stay at the NEYA Hotel in Porto! The location worked well for us, being close to the Douro River walkway and only a 20 min walk to the center of the City. The staff was very friendly and helpful with check-in and other requests. We booked the Classic Suite with breakfast, good value for the size of room and food provided. The room was clean and enough room to fit 3 adults comfortably. The breakfast buffet was good and offered a wide variety of foods. The Roof Top Bar was a great place to unwind at the end of the day, with good drinks, food and a great staff. We will definitely stay here again on our future returns to Porto."

"This "sustainable" hotel is located on the Douro in Porto and is a nice moderate property. The property and website allude to being a luxury property - but it isn't. That's not to say it isn't nice - but there's room for improvement, of course. We had a room with a balcony facing the Douro River. The balcony had no chairs - so it was basically a "walk outside and look for a few minutes and go back in" kind of event. Room is showing wear - walls had lots of scuffs, laminate flooring was chipped a little and you could feel it separating from the subfloor. The towels were shockingly thin, even for European standards. This might be part of their "sustainable" push - but that feels like a gimmick: the room is full of single-use products. The shower door didn't align and the floor in the bathroom turned into a small pond. It sounds like I had a terrible time, but we didn't. It was nice enough but the price felt a bit inflated for the product. The real downside of this property is the location. It's on the river (well, a busy road separates you and the river) but it's a walk to restaurants, etc. None of this is the property's fault - but be aware it isn't surrounded by cute cafes and coffee shops. The staff were polite, not overly warm. The breakfast was expansive - I'm glad we included it in the rate. A nice stay - if the brand is trying for upscale luxury, they need to work on the details of the room and amenities."

"My mother and I stayed here for four days in September 2025. The lobby and rooms were clean and comfortable. And the view from the rooms is just unbeatable! The hotel itself it s little outside of the city center where most of the tourist attractions are, but it is very easy to walk to the hotel in about 10 minutes right along the river. We never felt unsafe during the walk, and it was honestly very nice to be a little outside of the busy/noisy city center. The real star of the show here is the spa. The hotel is in an old convent, and the spa is the area where the original components of the convent seem most intact. It is gorgeous and the spa staff was wonderful. We really enjoyed our treatments. The front desk staff was also very kind. I wouldn't say that there are any real negatives to this hotel, however, there were just a few things that I felt would have elevated the experience: 1) there is a reusable water jug in the rooms, but you have to fill it yourself--housekeeping does not refill it even if it is empty when housekeeping arrives, 2) similarly, there is no place to buy a bottle of water from the front desk like you might expect from a little lobby shop or something like that, 3) both check in and check out had a line of about 3 people ahead of me but only one person working at the desk--this made the process feel a bit slow, especially because we were rushing to try to get to a scheduled tour, 4) the front desk is not able to convert currency, even in small amounts, and the only advice they had as to how to do so was to go to a kiosk at the train station which was closed, and 5) we did not purchase the package that included breakfast, but one day we decided to have breakfast at the hotel before a morning tour (which was far more expensive than I expected, but I was okay with that), and I am not sure if this is a particularly unusual thing to do, but after we paid and sat down, we were asked for our room number several more times--I don't know why this was happening, but it gave the distinct feeling like they felt we were there improperly or without paying, even though, we clearly had. Overall, I would still happily stay there again!"