Pestana Casino Park Hotel

"Location, friendly staff , good sunbathing area"

"We have now been to the Pestana Casino Park Hotel in Funchal for the third time. Six years ago we were here for the first time and back then we liked the hotel significantly better. Unfortunately, it has lost much of its charm over the years. For us, it was therefore the third and final visit. The rooms have become quite dated by now. The dark, wood-veneered furniture shows damage in many places, in some parts entire corners have chipped off. The paint is also peeling off in various places. The balcony door handle was loose and the seal was partly coming out, also the balcony door glass was milky, and the hook on the bathroom door was wobbly as well. A dimmer or light switch did not work properly and the refrigerator did not even manage to cool our 2 brought-along beers properly. The cleanliness was particularly disappointing. There was dust in many places, especially on surfaces above about 1.80 meters, where there were even really thick layers of dust. Black mold spots could be seen in the shower. In addition, there was an unpleasant smell of sweat in the room. The bathtub with an integrated shower is also no longer really up to date for a hotel of this category. In my opinion, the same applies to the carpets. The beds, on the other hand, were comfortable and the rooms were tidied up properly every day, without unnecessary frills. The staff was also generally friendly, although communication in German was not always easy. **I would like to highlight the breakfast as a positive.** The buffet was varied, fresh, and delicious. We especially liked the omelet show cooking. The chef was extremely friendly and did a really great job! However, I found the coffee situation to be a bit less well thought out. Three coffee machines for an estimated 300 breakfast seats is quite tight, especially when individual guests order several espressos at once. There is definitely room for improvement here. The quietness also left something to be desired. In the mornings, we were regularly woken up by loudly slamming doors in the neighboring rooms, so sleeping in was hardly possible. On Friday, there was also construction noise: Apparently, someone was working with a jackhammer somewhere, causing parts to fall into the suspended ceiling of the breakfast room. The noise during the meal was incredible and completely incomprehensible to us. **My conclusion:** The hotel continues to score points with its friendly staff, comfortable beds, and a really good breakfast buffet. However, there is an urgent need for action regarding cleanliness, maintenance, and amenities. It is a shame to see how a hotel that we used to like so much loses quality over the years. For a 5-star hotel, I expect significantly more. In my view, the five stars are no longer justified today. After three stays, we will look for a different hotel for our next visit to Madeira."

"Everything wonderful cleaning team 5*"