Grand Muthu Forte da Oura

"Based on our recent 7-day stay, we found this hotel to be severely misrepresented as a 5-star property. Our experience was fraught with issues ranging from poor accessibility to subpar food, making it feel more like a 2 or 3-star hotel. Cons - The Reasons for Our Low Rating · Inaccessible & Insensitive for Disabled Guests: This was our most significant issue. The staff repeatedly referred to us as "handicapped" and "deficient," which is outdated and offensive. Furthermore, we were refused the hotel shuttle to another of their sites, with staff assuming we could walk the distance, showing a complete lack of understanding and care. · Unacceptable Bathroom Design: The bathroom was so small it was practically unusable. The door opened directly into the shower cubicle, meaning you had to step into the shower just to close the door or access the toilet. This is a major safety hazard and a serious design flaw. · Subpar Food Quality: The food at the 11 specialty restaurants was consistently disappointing. We describe it as "absolutely horrible." In seven days, we only had one good meal, which was outside the hotel. For an all-inclusive resort boasting multiple restaurants, this is unacceptable. · Hidden Costs & Poor Services: A €100 deposit per room was demanded upon arrival, a charge that was nowhere specified during the booking process. Additionally, for a hotel that caters to international travellers, the inability to exchange currency was surprising and inconvenient. · Poor Entertainment: The entertainment offerings were very limited and low quality, providing little to do during the evenings. · Tacky Decor: The overall aesthetic and decorations felt cheap and dated, not aligning with the luxury image a 5-star hotel should project. Pros - The Few Positive Notes · Spacious Rooms: The bedroom itself was indeed very large and provided ample space to move around and store our luggage comfortably. This was the one feature that met expectations. Overall Conclusion We cannot recommend this hotel, especially for guests with mobility issues. The combination of insensitive staff, inaccessible facilities, hidden fees, and terrible food made for a very stressful and unpleasant holiday. The single pro of a large room does not compensate for the numerous and significant cons. The 5-star rating is, in our opinion, completely unjustified. Rating: 2 / 5 Stars"

"Amazing hotel with friendly staff Plenty of food choices for everyone. Ignore the negative reviews as there is nothing negative about this hotel Rooms are spacious too and plenty of choice of other hotels to go in aswell"

"Beautiful hotel, very clean both room and all amenities. Highly recommend staff friendly and helpful hope to go again and in perfect distance from all amenities top class"