Falésia Hotel

"For the accommodation ,cleanliness, food and most of all the friendliness of all the staff, especially the waiting on staff in the dining room, it warrants a5*"

"Falésia Hotel was a beautiful hotel in itself, It gives off relaxing, luxury, unique romantic atmosphere. Beautiful pool areas inside and outside, ponds full of fish and frogs. Relaxing lounge chairs/beds plenty of privacy get away areas around the hotel. A glass of bubbly upon arrival. Refundable €20 per pool towel needed. €2 per night city tax. €15pp return for the hotel bus ride to albufeira (using Uber is cheaper) Free hotel bus everyday to the local beach. We went half board, it was very disappointing experience. Breakfast was great you have plenty of options to choose from like a fry, cereal, fruits, yoghurt and pastries. Dinner was very disappointing mostly fish opinions or bad cuts of meat, you have cold food options. The food isn’t presented well and does not reflect the same quality the hotel gives off, you order your drinks from the table when you sit down but there was quite a wait for them. we either ate out or we would eat from the restaurant upstairs of the hotel where you pay for better quality food but staff only ever offered us the small bites menu so if you want a good meal there is restaurants just outside the grounds of the hotel. Our room was beautifully decorated, bed was comfortable and balcony had a great view of the garden below. we had no shower towels in the room when we arrived but I took some off the trolley in the hallway. Evening entertainment wasn’t really entertaining, it wouldn’t make you stick around the hotel waiting for it but there’s a sports bar across the street that has live music. There is a pool table at €2 a game. Would we return? mostly likely not and if we did we would just go with bed and breakfast option."

"We booked a Junior Suite & requested to move rooms as soon as we checked in as the room looked nothing like advertised on their website & overlooked the carpark. This was after waiting nearly 4 hrs for the room to be ready, even though the hotel was only at around 30-40% capacity. Once settled in the room we were moved to & expecting, it was spacious, clean, nice bathroom with good shower, and a nice sunny balcony overlooking the gardens (the balconies overlooking the carpark are shady!) The TV however cuts out every few minutes constantly, sometimes coming back on, sometimes not. Apparently this is an issue throughout the hotel. The outdoor pool was of a good size, with plenty of sun loungers however for the first two days of our stay it was unusable as it was filthy with a yellow/brown greasy film sitting on the surface. The pool cleaner arrived in days 3. The pool bar was closed for the first 3 days of our stay meaning the only place to get a drink was in their main (soul less empty) bar. Once opened the cocktails were of good quality. They advertise the fact that they see their resort as a place of wellness & tranquility, however they have only a very small gym & an indoor pool (which although heated seemed to be getting colder & colder as the days went on?) No Sauna, No Tennis, if you want a massage you have to go upstairs to a guest bedroom & if you need to visit a bathroom whilst I. Their “spa” you have to come out of the area & walk down a corridor past the glass fronted buffet restaurant to the nearest public toilet? Extremely disappointing to say the least. Not a spa at all & certainly not as advertised! As far as tranquil goes, yes they have pretty gardens with a nice natural pool that you can relax around & enjoy the sun (we preferred this area to around d the pool), however it wasn’t very relaxing & tranquil when they decided to mow the lawns with hand mowers around sun bathing guests who were trying to relax. This went on all day long from around 9am-3pm. We booked B&B only & the breakfast was varied & plentiful. Something for everyone. On our last day the hotel had no water.Nobody could shower, flush toilets etc…. Not sure how long this issue lasted for though as we checked out, physically & mentally! The hotel just generally felt soulless, the staff, although not rude or unhelpful, just felt robotic with no personalities. There is a lovely beach (Falésia beach) close by & the hotel put on a shuttle bus for you, however you can get there on foot with a gorgeous walk through the grounds of the neighbouring hotel (Pine Cliffs). I would highly recommend this instead as it’s clearly marked & a nice 20 min walk with easy access down to the beach from that resort. All in all the hotel was just OK (3* at best)"