Hilton Garden Inn Krakow

"Stayed for 3 nights. The room was ok, not the biggest from many HGI’s stayed in in many countries. I also can’t stand a bath with shower curtain in 2026, so old fashioned. Also found it annoying that you can’t leave the bathroom door open, as it got hot in there and we had to wedge it open with a case as otherwise it slammed shut. The hotel has a reasonable gym, and water available on a couple of floors. Check in was no issue, albeit I tried to check in via the app and it needed attendance at the front desk, rarely seems to work seemlessly. Not sure if it was a result of Diamond status or for any guest, but it was a nice touch having 2 drinks vouchers that could also be used in the reception shop as well as the bar. We often waste them as we go out into the local area and don’t use the hotel bar, so it was good to have a bottle of Coke to take out with us. It was easy to walk into the Old Town from the hotel in about 20 minutes. We also used a tram and Bolt a few times. All easy to use and get about."

"Great location, about 20 minutes walk to the old town and main square, Jewish quarter and the ghetto area. 30 mins by cab to the airport. Rooms are good size well maintained and very clean. All the staff are friendly and helpful. Breakfast was good. Would recommend this hotel for a stay in Krakow."

"Our experience at the Hilton Garden Inn Krakow has been, in general, good. The facilities are well-maintained, the hotel is in good condition, and the location is quite convenient, approximately 1.5 km from the center of Krakow, which allows you to get there on foot in a short time. However, what surprised us most negatively was the attitude of some staff members. At certain times, we have missed a greater customer orientation and, above all, something as basic as kindness and cordiality in the treatment. It especially caught our attention that some workers barely responded to a "good morning" or "good afternoon," something we consider fundamental in an establishment of this category. We do not know if it could be due to cultural differences in the way of relating or that we are more accustomed to a close and cordial treatment, but the truth is that we found it striking, especially considering it is a Hilton. The facilities and location meet expectations perfectly, but we believe that improving the attention and attitude toward the customer would make the experience much more in line with the level and expectations that a brand like Hilton generates."