DoubleTree by Hilton Krakow

"A wonderful hotel. Clean, Spacious, with very good breakfast, conviniently situated if you are travelling for a concert or atheltic event (walking distance to tauron arena)."

"I have stayed in this hotel for about 5 times at least but this one has been the last, I am really fed up with it. I was choosing it because it is the closest to the arena when coming for the concert. Even though I book beforehand and prepay they tend to put me into the rooms next to the emergency exit despite me complaining that there is a quite loud constant noise in those rooms, from the ventilation even when ac is off, its hard to sleep there because its constant. I complained the last time I was here, they promised to fix and never did. Today they said they can’t change the room cause its fully booked. Zero attempts to accommodate returning guests. The guy at the reception said he can send someone to have a look, I said ok i’ll wait in the room i am tired after trip and have concert in two hours. Nothing got fixed because i was told its coming from the roof and there is nothing to be done. Horrible service. Next time will better wait for taxi after the concert then stay here again"

"Not a bad hotel, very clean. Only gripe was the pillows were too soft and didn't support my head and neck well. The restaurant is ok, a bit pricey and there was one member of staff who was a bit unresponsive to what I required. She didn't seem very friendly which was disappointing. The surrounding area is not very nice to look at lots of building work going on."