NH Amsterdam Leidseplein

"Great location, clean room and nice breakfast. Will be staying here again."

"Our room was big and clean and comfortable. The breakfast had plenty of choices and was delicious. The location was perfect for us: we were able to walk wherever we needed to go. "

"Overall, the location, breakfast, gym, and room were good, and I was satisfied with these aspects. However, the checkout experience was highly unprofessional and unpleasant, which is the sole reason for the low satisfaction rating. Mr Guillermo Quero demanded payment upfront without providing a valid invoice. After I paid, he issued an invoice containing incorrect company and address details. When I asked to speak to the manager, he claimed to be the manager and stated there was no one else I could speak to. I recommend that a correct and valid invoice be prepared before requesting payment. Mr Quero handled the situation unprofessionally and showed an inability to listen. Additionally, at check-in a receptionist requested my mobile and email details to notify me when the room was ready. This never happened. Instead, staff created a customer account and profile without my consent or acknowledgement and linked it to my unrelated business trip. Customer data was written on a single sheet of paper left unattended on the desk. These practices appear to breach GDPR and privacy regulations and may warrant further investigation by the relevant authorities. I strongly recommend that front-desk staff receive proper training on basic hygiene standards, refrain from misleading customers, and stop creating accounts without the individual’s explicit consent. Clear escalation procedures should also be established so that staff such as Mr Quero cannot claim to be the highest authority available to guests."