"I had wanted to stay at this hotel ever since I first saw the opening banners. And when Siro also received a Michelin key (the equivalent of Michelin stars for hotels), my desire to stay there grew even stronger.
Let me start with the objective positives. The interior is very beautiful, stylish, minimalistic, and calm — nothing feels overwhelming.
The room has refillable water bottles, a cabinet with sports equipment, wall bars, and a large bed with a heavy, crisp duvet.
The gym is very modern. The locker rooms have infrared saunas. What disappointed us a bit was the lack of a shared SPA area, as we wanted to spend time together. The pool is outdoor only and closed during the off-season.
However, visuals and infrastructure are not the most important things in a hotel — people and service are. And this is where I have many questions...
It all started with parking. There are two entrances to the parking area, clearly indicated by signs. We entered from the “unusual” side, as it turned out, and got stuck in front of a barrier that wouldn’t open. When we contacted reception, we were told to go up and get a parking card ourselves…
We ended up parking closely behind a guy who had a card (he offered himself, seeing we were confused), but without a card we couldn’t use the elevator. In the end, we had to walk across the entire property to the main entrance.
Parking costs €25 per day and is not included in the room rate.
Okay, we checked in… Around 8:00 PM, there was a knock on the door. Room service! We hadn’t ordered anything, and we didn’t put up the “Do Not Disturb” sign — simply because we didn’t expect anyone to come into the room a couple of hours after check-in. And, frankly, we weren’t ready to receive guests.
And the cherry on top came at 10:00 PM, when loud music started blasting — because we were placed on the 6th floor directly under a rooftop nightclub. Why???
The hotel’s concept is relax & recovery. There are currently few guests, and the staff clearly knows about the noise issue — because when we called reception, they asked: “Is it noisy? Would you like another room?” Of course we would!
Good service should be invisible. With good service, a guest relaxes instead of constantly calling the reception…
The overall impression of the stay was disappointing. A very beautiful wrapper, but the inside completely let us down — especially given how high our expectations were and how much we wanted to visit this place..."