Palmon Bay Hotel & Spa

"I would give it 3.5, but it doesn’t let me do that. The facility is good, but it falls down in general execution and staff responsiveness. Examples: 1. Early morning, getting ready for the day’s touring with our Road Scholar group, the hair dryer plug broke and it wouldn’t run unless I held it together. I called the front desk, explained the problem, and told them we needed a replacement right away. They said they would call housekeeping. Nothing happened. I held it together so my wife could dry her hair. Later, I took it directly to the housekeeper who immediately gave me a new one. 2. The bathroom had a place for a box of facial tissues but it was empty. It was never supplied on either day we were there. 3. The lobby bar would only make cocktails that were on the menu. It wasn’t all that extensive. 4. Our room had a terrible odor- like the toilet was backing up, but I couldn’t see a cause. The front desk said they would contact housekeeping (wouldn’t maintenance be more appropriate?). The only thing that was ever done was that the housekeeper would leave the patio door open to air it out. Since we closed in the afternoon to run the air conditioner, the odor would eventually return."

"Igalo and Herceg Novi have my heart! I went with my partner for 7 nights and we absolutely loved the hotel. It was immaculate, clean and the staff were very nice and professional, always happy to promptly help or answer questions. Out of the beautiful back entrance you have the main walkway of little shops and restaurants. The little beach and pool area. There’s a bar there that serves drinks. We had a room with partial view of the mountains and sea, part view of the local street. Yes you can see some occasional buildings that suffered during the counties conflicts but I found it fascinating as it’s a part of their history. Your perspective depends on how you look at it. We researched what the buildings used to be. Really interesting. The views in Igalo and Herceg Novi are incredible. The old town is gorgeous. This is just a write up in an indirect response to the negative review further down because honestly, it was a bit harsh. I love the people, they are polite and often direct in their demeanour. If you don’t like the Balkan way, or take offence, go to Greece. My only advice is for fellow LGBTQ travellers, especially if you look evidently so, Herceg Novi, very accepting and spotted other couples around. Igalo we had no problems from hotel staff or local people but other guests did stare, not discreetly either. That’s in no way a negative reflection on the hotel because I cannot say anything bad about our stay at Palmon Bay hotel and spa."

"Absolutely fabulous hotel. VERY clean and well kept. The staff are very friendly and helpful. Our room was facing the back of the hotel with a rubbish view of the generators and fans, so we asked to move. They did offer an alternative room, but to be honest it wasn't much better, so we stayed put. An exceptionally clean hotel with staff always around to clear up and be attentive. The breakfast was simply marvellous, with literally everything you could want. Plenty of choice and plenty of drinks choice. The dining room is stunning with white decor and stunning artwork. This really is the cleanest, most thought-out hotel I have ever stayed in, and I would 100% recommend it. The loungers arund the pool and beach were always available and fresh towels were given out each visit. We hired a car and had access to the hotel car park, which was great as it was right next to the hotel and free of charge. The balcony restaurant was a lovely treat, as it has plenty of comfy seating to relax with a glass of something cold, and gives the most stunning panoramic views of Igalo"