Carine Hotel Kumbor Superior

"The hotel itself is nice, modern and clean, the staff are helpful but the animation team are dreadful unless you are French. They ignore you completely and all of the entertainment is in French and only focused on the French. Poorly organised, leaving literally nothing to do on an evening other than drink. As of October 1st, the 1st only supplies Lager and Wine with 50% off all other alcohol on the 'all inclusive' plan. The indoor and outdoor Pools are quite dingy and small. The Sunbeds around d the pool and at the 'Private Beach' are insufficient and the beach is just gravel. The Cash machine in the lobby is not calibrated to the conversion rate on the day so converts almost 1-4-1 with a fee on top so for example, it costs £15gbp extra to take out €70. The TVs are not smart TV and provide zero UK channels so don't rely on this to replace the lack of evening entertainment. The gym is also poor, with 1 treadmill that is past its best, a couple of small weights (1-4kg), and a couple of machines that are old and not particularly well maintained. The food is nice and varied and the hotel staff themselves are very helpful and polite but the clientèle are mostly French/Russian and very judgemental. (I'm a female with tattoos and have been subject to sufficient glares that I have taken to eating my meals in a corner out of the way!) The room we had is lovely, can't common really, just the issue with the TV and the aircon can't be turned down. Turndown service replaces towels and bits but not a clean or such as you might expect. Again cleaners, like the rest of the staff are pleasant. Excursion desk very helpful and knowledgeable, with no pressure at all to purchase. Determined to enjoy the rest of our stay but will not return to this location."

"With every year they get at least better...food is domestic with some specialties from (especially cheese Prljo, low fat and domestic vines) day to day, beach is nice, free mobiliary for hotel guest.. Free cocktails, food on the beach and near pool is more then we needed for great holyday in Kumbor...Children was having great time.. Room was spacious, clean, with see view on bay... so see you again for sure"

"Regrettably, our stay at this hotel did not meet expectations. The staff were generally unfriendly, and the overall service lacked warmth and professionalism. Entertainment activities were directed almost exclusively toward French-speaking guests, leaving others feeling overlooked. The food was mediocre, with limited variety and average quality. One night, our sleep was disrupted by the unexpected noise of a tractor starting near the premises. Additionally, coffee was not complimentary and had to be purchased separately—though it was of acceptable quality. Based on our experience, I would not recommend this hotel for families or couples seeking a comfortable and enjoyable stay."