Eurostars Queen of Montenegro

"On the first day we arrived exhausted from flights, they greeted us with a smile, but there was no room even though the reservation was confirmed. They sent us to another hotel. The next afternoon we arrived at the hotel we had originally booked (quite a hassle) and were given a room with a balcony and a full view of the sea. We arrived at the room and the view of the sea was a jungle of trees with a few drops of water on the leaves that looked like the hotel's sea. After quite a bit of arguing at reception, we were given another room with a real view of the sea. The only minor thing was that the water in the toilet kept running and you couldn't flush the toilet and the air conditioner didn't cool. When we asked to clean the room, they turned off the electricity and when we returned in the afternoon, the room was like a sauna and the cheeses and yogurts we had bought and were in the fridge had spoiled. In the dining room, if you arrive an hour before the end of the meal, most of the food is gone. And they do you a "favor" by bringing you something after half an hour. One evening, the kitchen manager decided that we didn't deserve dinner and kicked us out of the dining room until we could clarify. I told him he would charge my room if he didn't like something even though our deal was all inclusive and I proved it to him. Only after an argument at the reception did they agree to send us back to the dining room. They simply made us feel like thieves in the night. Shame on the hotel, shame on the conduct in all areas without exception. I have been to dozens of hotels all over the world and have never encountered such barbaric behavior, especially in the dining room, which crossed all limits. A person who guards his soul will stay away from this frightening place."

"We arrived on Tuesday 30 June and check in was great, very informative and friendly. The pool area and lobby area are very nice and you can see they have been refurbished. The bedroom is fine, bathroom a bit dated but clean. Drinks fine, help yourself to okay wine, no liqueurs included in all inclusive option. Disappointing lunch option as you have to go in main restaurant between 12pm and 2pm this didn’t suit us as we like a slightly later lunch sitting outside and not buffet. The only other choice was ‘snacks’ in the dingy tavern bar. When we went to check this out food was on trays and the choice was like canapés, sausage rolls etc which weren’t chilled so I wouldn’t want to risk eating them. The buffet restaurant was terrible! In the morning watered down fruit juice, I had to ask for butter and shortage of fresh fruit. In the evening it was appalling, watered down soup, calamari tasted disgusting, lack of choice and not replenished. The ice cream for dessert wasn’t refilled and not a spoon to be seen. In a nutshell I wouldn’t return to this hotel as food is a big part of my holiday, we ended up eating out which obviously cost more. The area is beautiful and I will return but not to this hotel."

"We arrived yesterday and so far it has been terrible. The beds are rock solid and very uncomfortable. The shower has a large amount of filler in it, the drain is blocked. The steel bar that holds the shoes head up is broken so you have to hold the shower head above you with one hand while you shower. The all inclusive has very few options and the food that is available is quite poor. Unable to get a towel to go by the pool because there is no staff. The surrounding area looks like a bomb site, everywhere is an absolute mess. In totality would avoid at all costs!! Not worth the money at all, not sure how it calls itself a 4 star hotel."