"We have just returned from our stay and, overall, we had a nice holiday, but unfortunately there were quite a few issues that would stop us from returning.
The hotel itself is beautiful and very well maintained. The gardens and greenery are lovely, and you can see the staff work hard to keep the grounds looking nice. There is also plenty for children to do, and the animation team deserve a special mention. They were incredibly friendly, energetic and fantastic with the kids. The evening entertainment was also brilliant and something we looked forward to each night.
The water park was absolutely fantastic, the slides themselves were incredible and we all had so much fun there. Bartenders in the main pool area are wonderful.
However, there are several areas that really need improving. The floor tiles throughout the hotel are in a poor state and could do with a complete overhaul, as many are uneven or damaged.
Meal times were by far the most stressful part of the holiday. The restaurant felt like absolute chaos every day. It was overcrowded, people were pushing to get food, there was rarely anywhere to sit, and there never seemed to be enough glasses or cutlery available.
Sadly, I spent the last three days of our holiday unwell with a poorly stomach, While it’s impossible to know the exact cause, it was concerning how many people appeared to have similar symptoms.
The hygiene around the food preparation also raised concerns. The chicken was cooked fresh in front of guests, which was great to see, but on several occasions the chef used the same tongs to handle raw chicken before using those same tongs to serve cooked chicken. This is a basic food safety issue that really needs addressing.
The waterpark pools, particularly the wave pool, were another huge disappointment. The water looked dirty throughout our stay and wasn’t somewhere we felt comfortable spending much time.
The wasps were honestly unbearable. You couldn’t leave a drink unattended for more than a few seconds without 10–15 wasps swarming around it. Unfortunately, our daughter was also stung during our stay.
One thing that really stood out was the difference in how British guests appeared to be treated at the waterpark and the main entrance compared with local guests. At the snack bars, we were repeatedly told we could only take one item each, which would have been completely understandable if the rule was applied consistently. However, we watched local guests leave with multiple sandwiches and several desserts without being challenged, which left us feeling that the rules were not being applied equally.
The queues to get a drink at night was ridiculous, if you’re someone looking to get pissed think again. Good luck getting more than 2/3 drinks a night, and when it’s served the drinks are hot.
WiFi is horrific so either get an e sim or head back to the stone age for a week or two. For us it was great we spent more time together as a family.
Overall, the hotel has so much potential. It is a beautiful resort with excellent entertainment and fantastic facilities for children, but the issues with cleanliness, food hygiene, overcrowding at meal times and inconsistent guest treatment outweighed the positives for us. It certainly wasn’t the worst hotel we’ve stayed in, but it was far from the best, and unfortunately we wouldn’t choose to return."
