Hotel Argana

"Amazing place to stay. I always come back!! The animation team are so friendly and organised. They are a great team with excellent customer service.and entertainment friendly took care of us well :)okidoke it's the best 👌"

"Place was really good, nice hotel with swimming pool and most importantly activities with okidoke line ping pong"

"I don’t usually post reviews mid-stay, but I am currently on day 2 of a 5-night stay, and the number of ongoing issues has made it necessary to share this now, for both future guests and hotel management. I arrived open-minded, despite mixed reviews. Unfortunately, within the first 48 hours, a consistent pattern of problems has emerged. What works well The spa is genuinely excellent and the only part of the hotel that reflects a high standard. Where the hotel falls short 1. Staff – Polite but ineffectiveStaff are friendly and apologetic, but there is a consistent gap between what is promised and what is delivered.“10 minutes” regularly becomes 45–60 minutes, with little follow-up. 2. Rooms – Noise & disruption My initial room (123) overlooked active construction, with constant drilling and workers directly visible from guest balconies. Although I was moved (Room 120 with no bin currently), the process took over 4 hours beyond the promised time. 3. Basic facilities not functioning The in-room safe (which requires an additional fee) did not work in either room: Room 1: 2.5 hours to resolve Room 2: 1 hour 40 minutes This has already resulted in significant lost holiday time. 4. Dining – Disorganised and below standard The restaurant experience has been consistently frustrating: No system for seating guests Dirty tables left uncleared Guests seated out of order On multiple occasions, I was seated at an unclean table and left waiting while others were attended to first. Hygiene concerns included: Dirty cutlery appearing to be reused Insufficient serving utensils leading guests to use hands Staff handling food without appropriate hygiene standards This is not acceptable for a hotel advertised as 4★. 5. Additional charges & overall approach There is a noticeable focus on upselling: No drinks included with meals Paid gym access Frequent additional charges This creates the impression that guest experience is secondary to revenue. Overall experience (so far) In just the first 2 days, I have already lost approximately 5 hours of my holiday time dealing with issues that should not occur at this level. With 3 nights still remaining, this is concerning. Final verdict (at this stage) This does not reflect a 4★ experience. At present, it feels closer to 2★ with a good spa attached. I will update this review at the end of my stay to reflect whether these issues are addressed, or continue."