Hotel Argana

"On arriving we found out that there was a £5 charge for the gym per person each day for a one and a half hour session, our agent failed to inform us about this. My wife has OCD and as with all holidays she will clean the room to her standard and then unpack. Our room was dated but its location was as we had booked. During the first two weeks of our stay we spent most of the time at the reception and in our room because we had no hot water at all. The maintenance staff would come and fix it and it would last for a day or two or not be hot enough for a shower. On one occasion they arrived at 10.30pm leaving after an hour with the water only warm enough to wash our hands. We finally had to move room which was located on a lower floor with not so good a view. We wasted the day packing, cleaning the new room and moving our belongings to the new room. My wife was unwell on two occasions, the second time was when we had moved room and she was unable to go to the restaurant so had her meals in the room. The restaurant staff were very helpful in this situation. The entertainment in the evening is outside by the pool which was facing our room. This started around 8.30pm amd finished around 11.30pm. The volume was so loud that we could not sleep and although we requested that the volume was turned down slightly every night our requests were not met. In addition the hotel next door would have music just as loud until 2am. The food was okay but it was a fixed weekly menu so the variety was very boring after a while. They charged £2.50 for a 1.5 litre bottle of water in the restaurant which you could buy in the shop next door for 50 pence. We had to buy our own tea, coffee milk (lactose free) and bottled water as these were not provided. The one star for this hotel is for the following members of staff in the restaurant namely Taki, Hicham, Abdellah and Nabaya the house keeper as they helped us to enjoy some of our stay."

"Amazing. Out of this world. First time trying it and was blown away by the experience. Staff were very kind and made a big effort to give us an excellent experience."

"Highly recommend this hotel. The staff are so welcoming and go out of their way to make your visit stress free and enjoyable . We had a wonderful experience in the spa, you must try this if you visit. The animation team are great fun and have lots of activities for you to take part in day & night. The concierge staff are so helpful… especially Miriam who went out of her way to sort us a new room when we arrived and was always there with advice etc when needed, nothing is too much to ask. The restaurant staff are lovely also and the food is amazing. I’m already looking for dates for us all to return. Thank you for making our holiday special"