"This hotel is set in s stunning location right on the coast, a short walk from the little town of Orebic. The "beach" area, whilst very picturesque, is situated under pine trees meaning chairs/ towels/ sunbeds are placed on brown sandy soil (not sand.) The beach itself is made of pebbles.
We travelled with JET2holidays which, we learned on arrival at Dubrovnik airport, have no representation in the hotel (nor do any other of the UK tour operators.) The guests staying at the hotel are largely Croatian families, and other Europaen guests. I would recommend booking a sea view room at extra cost; our standard room was small and overlooked the car park.
Whilst the room was clean, room cleaning during the rest of the week was "hit and miss." Some days cleaned, towels replaced but bins left full.
The breakfast buffet was generally good, with a wide choice of fresh fruit and cooked food, cakes and croissants. The fruit juice choice, poor; orange or apple, served from a drinks dispenser.
The evening buffet is below 4 star standard. The choice of food is acceptable but is the same most nights. Salads are the same every night. Meat and fish choices are often overcooked and dry. Pasta is "soggy" because once cooked it sits in a dish on a hotplate . It's not cooked to order, unlike other 4 star hotels I have stayed in.
The buffet opens at 7.00pm and closes at 9.00pm. No one seems to have a pre-dinner drink in the bar (we appeared to be the only ones to do so!) The guests at the hotel all seem to want to eat a 7.00pm. The buffet becomes a bit of a "scrum," guests pushing and shoving to access the drinks dispensers and buffet. Spaces between the tables are narrow with baby buggies blocking access. The kitchen seems to become overwhelmed and unable to keep dishes full. The staff are unable to supply enough glasses for the self service wine and beer stations. When glasses are eventually replenished they have obviously been washed as they are hot!
Surely a 4 star hotel should have enough glasses to maintain the basic requirement of providing a clean glass to every guest without having to wash them?
I would recommend planning to eat later than 7.45pm when the restaurant seems to quickly empty and tables become available. The food has normally been topped up so the choice is still there. This is then a much more civilized experience, but all in all the evening meal was completely disappointing.
Finally, despite other reviews criticizing the pool area, we always found 4 sun beds together, whatever time we decided to use the pool. The pools and surrounding areas are clean and tidy. (I did observe that at 1.00pm (lunch time) every single sun bed located around the pools was empty! With towels, bags and personal belongings left to reserve the bed for the afternoon.)
So, in summary the hotel is OK, but falls below other European 4 star hotels I have stayed in, particularly in the organisation and management of the evening buffet where the food is disappointing."