PRESIDENT HOTEL 5* VALAMAR COLLECTION V Level

"where do i begin. This hotel should be a three star maybe even two stars. Not a single member of staff was friendly or helpful. Glasses was constantly dropped during every meal time and around the bar area by staff which did not create a pleasant environment. Staff all seemed as though they were born yesterday, were scared of us and extremely inexperienced in the hospitality sector. The hotel had strange rules where we had to give them our room card to get towels and to put meals or drinks on the room. One member of staff told us his shift ended so we had to settle our bill even though we had only ordered one round of drinks and were planning to order more. I have never heard of this and it didn’t make sense especially as I myself work as a waitress. The whole hotel is extremely outdated and has such a wierd vibe. The beach area was so so so overcrowded. There was never any sun loungers available and as a result we had to go to the pool area which was a very small pool. The buffett food was genuinely vile and none of us had a decent meal. everything was cold and clearly not fresh. I would not reccomend this hotel to anybody not even my worst enemy- genuinely. save your money and go ANYWHERE ELSE."

"UPDATE: Issue fully resolved. After posting this review, the management team stepped in to correct the situation. The hotel has agreed to entirely reimburse the €900 upcharge we were forced to pay due to the initial room mix-up. I want to give a special thank you to Mateo, who was incredibly diligent and completely on top of things. He took ownership of the problem and made sure everything was corrected. While our arrival was highly stressful, Mateo’s excellent service completely turned things around and restored our faith in the brand. Original Review:I am writing this review live from the property. Do not stay here if you expect 5-star service, basic empathy, or safety standards. We booked a room for 4 guests. Days before arrival, we proactively emailed the hotel our official voucher and explicitly clarified our party size: 3 adults and 1 teenager. Valamar's own reservations department acknowledged this email. Yet, upon check-in on August 4, the front desk claimed the booking was only for 3 people.I spent hours at the desk pleading for a room that would safely fit my family. The only answer I kept getting was a dismissive "we are sold out, no rooms are available." Their eventual "solution" for the first night was to cram 4 of us into a tiny 3-person room by tossing an extra mattress on the floor. This mattress completely blocked our balcony door, creating a severe fire hazard and a blatant safety violation.The next day, suddenly a room magically became available, but management extracted a €900 upcharge under duress just to move us into a space legally rated for our party size. Valamar President ignored their own email acknowledgment, put my family in physical danger on night one, treated us with total indifference, and then penalized us financially. Unacceptable for a luxury brand."

"I had a wonderful stay at the President hotel in Dubrovnik. The views were absolutely magnificent—waking up to the sparkling Adriatic and stunning Dubrovnik scenery was unforgettable. What truly made my experience special, though, was the staff. Everyone was incredibly warm, welcoming, and attentive, always going the extra mile to make me feel comfortable and cared for. Especially Davor and Predrag took a great care of me at breakfast! Their genuine hospitality made my stay feel personal rather than simply being another hotel visit. A fantastic choice for anyone looking for beautiful surroundings, a relaxing atmosphere, and outstanding service."