"We have just returned from a fantastic 4-night stay at the Metropole Venice and would happily stay here again.
From the moment we arrived by water taxi, the experience felt special. We were met at the hotel’s canal entrance by the reception team, checked in efficiently, and our luggage was taken directly to our room. We were personally shown to our room and given a thorough introduction to its features.
Our room overlooked a side canal and was beautiful, full of character and charm. The air conditioning was excellent and very much appreciated during the 30°C+ temperatures. The hotel itself is wonderfully quirky, packed with history, and its antique collections across all floors add to the unique atmosphere.
The location is perfect, right outside is a vaperetto stop – St Mark’s Square is less than 5 minutes away, while Rialto Bridge is around a 20-minute walk. Despite being so central, the hotel still felt peaceful and relaxing.
Service throughout our stay was excellent. Staff were consistently friendly and quickly recognised us, often handing over our room key without us even needing to ask. The traditional keys for both the room and safe felt unusual at first compared to modern key cards, but actually encouraged pleasant daily interactions with the staff and eliminated the worry of losing a key card whilst out and about.
Housekeeping was impressive, with the room cleaned and refreshed daily, fresh towels offered several times throughout the day, and evening refreshes provided on two occasions during our stay. The deep bathtub and plentiful hot water were also highlights. Complimentary bottled water was provided daily, although this was not automatically replenished and had to be requested from reception each day despite visibly being drank.
A few small areas could be improved. Prior to arrival I emailed to enquire about room upgrades or anniversary packages available to celebrate our wedding anniversary but unfortunately never received a response. It would also have been nice if our anniversary had been acknowledged in some small way during our stay as other hotels have in the past when noticing the anniversary cards etc on display in room. Additionally, there was no iron available, only a steamer to borrow, and bathroom toiletries were not replenished once used. Travellers should also note that many of the room sockets are Italian three-pin sockets which do not accept standard EU adapters.
Overall, the positives far outweighed the negatives. The Metropole is a beautiful, character-filled hotel with excellent staff, a fantastic location and a genuinely unique atmosphere. We thoroughly enjoyed our stay and would definitely return on a future visit to Venice."
