Ca Sagredo Hotel

"Our family stayed at Ca’ Sagredo for three nights in a suite with our 15-year-old son, and overall it was a very mixed experience. The hotel itself is absolutely stunning. The history, architecture and interiors are breathtaking, and walking up the magnificent staircase to breakfast each morning felt like stepping onto a film set. Breakfast was excellent, and our suite was spacious and beautiful. The bed linen was luxurious, and once our son’s bed was replaced, it was very comfortable. We had initially been given what was essentially a toddler-sized bed for our 15-year-old, but the staff responded quickly and changed it without any fuss, which we really appreciated. Unfortunately, there were several details that let the experience down. The entrance to the hotel from the street is disappointing. It isn’t particularly clean and doesn’t prepare you for the grandeur waiting inside. Before our arrival, we emailed the hotel three times and phoned twice asking them to arrange transport from the train station. We were simply told to make our own way there. We also emailed asking them to book a restaurant for us and never received any response. The room itself, while beautiful, could have benefited from more attention to detail. The carpets and walls were marked and looked tired. The Wi-Fi didn’t work throughout our stay, and the Wi-Fi code displayed in the room was incorrect. During an exceptionally hot few days in Venice, the air conditioning was centrally controlled by the hotel, so we couldn’t lower the temperature to make the room comfortable. Complimentary bottled water was only provided on the first night, and we were advised to drink tap water for the remainder of our stay. Ca’ Sagredo is undoubtedly one of the most beautiful and historic hotels we’ve stayed in, and there are moments that are truly unforgettable. However, for a luxury hotel, the lack of attention to detail and inconsistent service prevent it from delivering the five-star experience its spectacular surroundings promise. I’d probably rate it 3.5 out of 5 stars. The building is extraordinary and worth experiencing, but the service and maintenance don’t consistently match the hotel’s remarkable setting."

"Room ++ nice and big but disappointing in some aspects: 1) carpets - tired and grubby 2) nails sticking out of a furniture which tore my dress (reported to reception who ignored the dress damage and told me housekeeping would fix the nail issue - but it wasn’t ) Room Amenities - disappointing basic necessities 1) no water supplied (aside from day 1), water charged at Eur8 (which are Eur2 in the shop) - water is a basic necessity. 2) no kettle - hot water on request (supplied with sugar !), the hotel was happy to supply hot water yet supplied no tea/coffee in the room. 3) internet in the room did not work for the entire stay so every evening i was using much mobile data to do my work. Bathroom ++ good decor and facilities, but kitted out for 2 people, we had to ask for extra supplies disappointing - on day 3 we put towels and bathroom on floor for replacement. The bathrobe was just hung up and NOT a clean new one. Location - very well located Airport Transfer - the hotel will charge you more than twice the price of a private taxi. We arranged our own shared taxi - which worked well, we were the first drop off at the hotel boat drop. The water bus stop is just 1 minute walk from the hotel Equally accessible is the water bus from the Ca ‘Dor bus stop to Roma (main stop) and bus from there to the airport. Breakfast and dining at the hotel is expensive, however, hotel location is so very near many restaurant and food options. Coop very near by where we picked up breakfast supplies. Danial the porter was very jolly, happy and helpful"

"I rarely write reviews about places that i stay in, but this hotel really amazed me so i have to publicly say thank you for the amazing experience. I stayed in Ca' Sagredo with my wife, it was her choice to stay here since she wanted to visit Venice for her 40th birthday. Everything about the hotel was perfect, from the service to the hotel itself. How else can it be when one is staying in a 14th century palace! It is like a time travel machine returning you to the glory days of Venice. I usually don't think of going twice to a hotel i have already been to, this is the first time that i thought of returning here again. Cheers! Goran"