Grand Hotel la Favorita

"We are currently staying at Grand Hotel La Favorita, and unfortunately, our experience has been overshadowed by a completely unacceptable housekeeping incident. After returning to our room from dinner last night, we discovered my husband’s clothing had been placed inside the bidet. We travel extensively and stay at luxury hotels around the world, and in all of our travels, we have never experienced anything remotely like this. We rescheduled our morning tour to discuss our concerns with Management. However, when we brought it to management’s attention, Daniela explained that it was a mistake and attempted to reassure us that the bidet was clean. She also suggested that many guests do not know what a bidet is or how it is used. Respectfully, that explanation was both irrelevant and dismissive. We have had bidets in our home for more than 10 years and are well aware of their purpose. Regardless of whether the bidet had been cleaned, it is a fixture intended for personal hygiene—not a place to store or place a guest’s clothing. If housekeeping was performing turndown service, there were numerous appropriate alternatives, such as the bed, a chair, the luggage rack, or even the bathtub. Placing clothing in a bidet is simply unacceptable, especially at a hotel that promotes itself as a five-star property. What disappointed us most was not just the incident itself, but the response. Rather than fully acknowledging how inappropriate this was, the explanation seemed to minimize our concerns. To make matters worse, the hotel’s gesture to resolve the situation was to offer us a “welcome drink”—a soda and a glass of prosecco. That response completely missed the point. This was not about receiving a complimentary beverage; it was about respect for guests’ personal belongings, proper housekeeping standards, and accountability. This experience left us feeling uncomfortable and questioning the housekeeping standards behind the scenes. If staff members believe it is acceptable to place a guest’s clothing in a bidet, it raises legitimate concerns about how guest belongings are handled when no one is present. Five-star luxury is about professionalism, attention to detail, and respect for your guests. Unfortunately, this experience fell well below those expectations. We sincerely hope management reviews its housekeeping procedures and staff training so that no future guest has to experience something like this."

"We stayed as a couple at 'Grand' Hotel La Favorita for 4 nights from the 22nd to 26th of June. It cost us over $3,000 dollars for our room and we expected a 5 star experience. Let's start with the bad.. BAD: 1. On arrival, at 3 PM we were shown to our room by Max in the concierge (he was the only postive of our stay). The room was on the 2nd floor, and extremely dark. Throughout our stay, there was no natural light no matter what time of day, as there was an old building facing the balcony in front of us. 2. The rooms are small, no matter which you stay in, they're all the same size. There's no coffee machine in any of the rooms. With how close it is to the sea, you'd expect some sea facing rooms to have a nice view? Nope, you look directly at Imperial Hotel Tramontano which blocks your view of everything. 3. TV has no satalite or smart features, which means you won't be able to watch Netflix before bed or your local TV channels. Yes you're on holiday, so you won't spend loads of time watching TV - but that's no excuse not to have these basics for the price being paid. 2. The pool is situated on the rooftop, which is small but i guess 'does the job', but definately not what you'd expect for a 5 star hotel. On our first day we were charged for drinks we didn't order. Luckily i checked the reciept before signing. 4. We ordered a veg sandwhich at the BellaVista rooftop bar, it was barely eatable. Full of weird tasting mayo, and a couple slices of avocado and tomato with salad. With some fries which come from your supermarkets frozen section. Safe to say, do not eat at this hotel if you're hungry. 3. We were recommended by the hotel to eat at O'Parrucchiano La Favorita, a restaurant within a lemon garden that is owned by the hotel and about a 5 minute walk away. Aside from visiting the Garden - please save yourself eating there and the $150+ food bill. This is by far THE WORST italian food i've had for a very long time. It's actually an insult to call what we ate italian. I ordered a parmigiana, and it was 3 slices of aubergine with chese between and a leaf of basil, for $20+! The restaurant has over 1.000 tables, and is basically a tourist trap factory. 5. Breakfast is buffet style. Whilst the quanitiy of options initially looks impressive, the quality is distinctly really poor. A guy can make you an omlette or pancake 'fresh' to order, but they don't taste nice. The eggs seem pre-cracked in a large bowl and spooned into the frying pan - why not crack them fresh to order? Also i ordered a black americano, it's basically a pot of the cheapest instant coffee they can find (Nescafe is better than what they served). Get yourself a double espresso and add your own hot water. 5. A massage on holiday would be nice, right? Not at this hotel, there is no spa facilities at all on the premises. POSITIVES?: 1. You may be sold on the location, it is very close to the Sorrento port, so you can get to your boat tours or ferry quickly. That said, other hotels nearby actually offer a lift which takes you from the hotel directly down to the port. You'll have to take the public lift if you stay at this hotel, which i warn you - has a long queue and is chargeable (only a couple of euros). 2. Max in the front desk was really knowledgeable and made our experience of Sorrento / Amalfi really pleasant with great recommendations of trips and how to get around. Recommendations for La Favorita: Provide guests free access to the public lift to the port. We're spending $700+ a night, you can cover this cost for guests as a nice gesture. Ok you can't change the location of the hotel, and the views are what they are for that reason - but you do have a large hotel, why can't you add a spa? For O'Parrucchiano La Favorita - please get rid of 50% of the tables so your kitchen can focus on quality rather than quantity (they won't because it's all about profit for these guys)"

"This hotel is fantastic! Everything about it is first rate. Our room on the first floor was spacious and well appointed. Thanks to the cleaning staff it was spotless. There was a wide choice of food at breakfast and an egg station for a range of omelettes etc. All of the staff were charming and efficient whether at breakfast, lunch or dinner. We found the location ideal as we dined out almost every evening and there is huge range of nearby restaurants. We will definitely return."