Cascioni Retreat

"The resort is undeniably beautiful, private, and well situated within the Sardinian countryside. The heated pool is a nice touch, housekeeping was excellent throughout our stay, and the staff are friendly when available. However, this is not a true 5-star, SLH, or Michelin-level experience. Service throughout our stay was consistently below expectations — staff were difficult to find around the pool, requests were often forgotten and breakfast orders were regularly incorrect. Both the breakfast and lunch fell well below Michelin standard, with breakfast including powdered scrambled eggs (!) and boiled eggs that arrived completely raw. Despite the Michelin branding displayed throughout the property, neither the breakfast or lunch reflected that level of quality. The pool experience lacked basic comfort expected at this price point, with no cushions on the sun loungers. Overall, the service felt haphazard, and we did not feel the staff had been trained to a true 5-star standard. For example, you cannot order an alcoholic drink before 3pm as the barman starts at that time. We did raise some of these issues with the staff during our stay. As frequent guests of luxury resorts, we found the overall experience impossible to justify at €500–900 per night. There was little recognition of our highest-tier membership status, and the “eco” positioning seemed overstated given the daily disposable plastic water bottles in rooms. On one occasion, a dog was allowed to roam freely around the main pool area and urinate in the gardens, which felt entirely inappropriate for a hotel positioning itself as a luxury resort. We also overheard numerous other guests discussing similar frustrations around apathetic service, food and incorrect orders, suggesting these issues are part of a wider problem. Ultimately, this is a beautiful 4-star countryside hotel with average food and service, but it falls far short of the luxury experience its pricing and branding suggest."

"I really loved this place. I went for 10 days because I needed a proper break - and I absolutely got one. Beautiful setting, great lifestyle, lovely surrounding places. The food was fantastic and what made it really great were the people working there. I have stayed in lots of 5 star places and they can be impersonal and rigid. Cascione is different because it’s smaller and the people there are warm and good fun. I would recommend this place all day long."

"Great place to enjoy the Sardinian countryside. Very quiet, cozy, and with a great service, we had an amazing time. The spa was really great, the room with the pool was nice and we ate really well. Don’t hesitate to come you’ll have a great time. Special thanks to the team that took care of us during breakfast, lunch and diner, notably Gianmarco, Gianfranco and Gianni!"