Mercure Roma Centro Colosseo

"Negative - when ordering pasta on level 8 - pasta was made by an external restaurant and they weren’t Italian. Pasta was definitely not Al dente in level 8 restaurant = very disappointing - as Diamond ACCOR members - we get free washing done - we had to pay for washing - Door keys didn’t work - very poor quality. Multiple trips to the reception to fix keys that had stopped working = very annoying - No early check in - we had to wait 3 hours. This normally doesn’t happen as Diamond members. They know we are coming & have the room ready even after I told them arrival time. - Pool is closed = still swimming weather. Why closed in October? - The front reception staff were quite rude at times & unhelpful - Leaky shower in room 502 - Dirty glass on the balcony & no access to the balcony. Positive - location was excellent - Breakfast staff and level 8 staff were great - so friendly & welcoming - Make up lights were excellent in the bathrooms. - excellent view of the Colosseum from the roof."

"Great hotel well located near the colosseum. We used this for our last night before flying out. Pool was great for a relaxing swim. Water was starting to get a bit cool as it was end of September but Rome was still quite hot. Room was comfortable and quiet and breafast was good. Would use again if I was back in room."

"Booked a “double room with 1 queen bed and 1 double bed” with a colosseum view. we originally walked into a room with one queen bed, complained said we were 3 adults and needed multiple beds. Then they gave us a room with two twin beds and lost the view of the colosseum(which we already paid for) completely false advertising. We’re very disappointed. We feel ripped off."