Giolli Nazionale

"We stayed at Vibe Nazionale in Rome as a family of four, including our two children aged 20 and 22 and my 84-year-old mother, who uses a mobility scooter. Before our stay, I specifically contacted the hotel to check that there was a lift and that they could accommodate my mum. We weren’t necessarily looking for a fully accessible room, but I wanted to make sure she would be able to get in and out of the hotel and access the room safely. Unfortunately, this was where we found the hotel quite disappointing. On arrival, there was a step immediately into the hotel, followed by another step before reaching the lift. The lift itself was extremely small and could barely accommodate two people. My mum’s mobility scooter couldn’t fit inside, so we had to leave it downstairs for the duration of our stay. This was particularly frustrating as I had contacted the hotel beforehand specifically to check the arrangements. We arrived around 1pm after travelling from England. Our room wasn’t ready, and there was very little in the way of facilities while we waited. The breakfast/café area was closed, there was nowhere to get a drink and no water was offered. We ended up having to change in the breakfast area, with our suitcases around us, as the available toilet was very small. Once we checked in, the room itself was a reasonable size for four people, with a double bed and two single sofa beds. However, the main bed was incredibly hard – the mattress felt like sleeping on a rock. The pillows were fine, but the bed definitely wasn’t comfortable for us. The bathroom also had a large step up from the bedroom, with a hard concrete floor. This made access particularly difficult for my mum, especially during the night when she needed to use the bathroom. Breakfast was quite disappointing too. There was a selection of cold meats, eggs and a few other basic items, but there was no proper hot breakfast, and overall the choice was quite limited. The hotel does have a lovely old-fashioned character and its location is definitely a positive. It’s very central, with the Trevi Fountain and Spanish Steps around a ten-minute walk away, making it a convenient base for exploring Rome. Overall, though, we found the amenities and accessibility disappointing, particularly given that we had contacted the hotel in advance about my mum’s mobility. The location is excellent, but for us, the lack of suitable access, the tiny lift, limited facilities and uncomfortable bed meant it wasn’t somewhere we would choose to stay again."

"Stayed 4 night. Small reception on 1st floor, staff very welcoming. 10-15 mins walk from train station or $17 taxi. Free good WiFi. Breakfast good, 730-10am with good selection of croissants, cold meals, plenty of choice breads, cheeses and yogarts. Eggs, pancakes, fresh fruit, juice and coffee. Room was large and very clean and equipped with fridge. Coffee making. TV. 1 comfortable bed very clean. Bathroom is ensuite and clean with toiletries. Would stay again if price right Great hotel and location."

"I am extremely divided about this place. It started as 1 star and finished as 4 star. Rest of hotel is 3 star. This is because when I came to Rome for a 4 day city break with my dad, we booked this hotel because it is slap bang in the centre. I was expecting it at first to be worth it. I actually loved the service, super friendly, and the breakfast was super nice. However, the room, a whole different story (at first). When I opened the door. I literally explodrd. It was claustrophobic as heck, and all there was was a bathroom, a tv, 2 beds and a step you could easily trip on and/or fall from. The shower slightly lightened things up, but overall, it felt like a hobbit house (literally). I literally was going to go home because of how (at the time) disappointed and betrayed I felt. So my dad, the next day (while at the Colusseum) told the staff about it. I was at first terrified of going back into the hotel, but I nearly cried of happiness when I saw our new room (although further from reception and restauraunt). There was a shower and bath shared, but that didn't let me down. My claustrophobes IMMEDIATELY disappeared and there was a locker and a tv and, even better, a whole view of the hotel (albeit with a step). This immediately removed me from the ptsd I was going to get from the other room. And even if we barely even stayed here, i was relieved. Thank you so much staff for saving me from never going back to Rome, the Vatican and Italy ever again! 3/5 (1/5 1st day, 4/5 2nd, 3rd and 4th day)."