"Unfortunately, our experience at this hotel left us deeply disappointed and concerned about the treatment of interracial couples by certain members of staff. I am writing this review in the hope that no other couple has to experience the same treatment we did at what is advertised and priced as a luxury establishment.
I am white/Italian and my boyfriend is a person of color. Our check-in process was initially pleasant and uneventful. However, once inside the hotel, the tone of our experience noticeably changed. Thankfully, we were only staying for one night. Had our reservation been longer, we would have canceled the remainder of our stay and chosen alternative accommodations without hesitation.
On the morning of checkout, we brought our luggage out to the car before returning for breakfast. We passed the reception desk while leaving, clearly carrying all of our belongings, including a very large bike box that would have been impossible to miss. The reception staff acknowledged us as we walked by.
When we returned a short time later and proceeded toward the breakfast area, we were abruptly stopped by one of the receptionists, Roberto, who had just seen us exiting with our luggage moments earlier. He bluntly asked whether we were guests of the hotel and requested our room number.
My boyfriend provided the room number immediately. Roberto did not acknowledge him, did not respond to him, and would not make eye contact with him. Instead, he continued staring directly at me until I repeated the exact same room number my boyfriend had already given him. Only then did he nod and allow us to proceed.
I initially stood there confused, assuming perhaps there had been some misunderstanding regarding checkout. However, it became very clear that the purpose of the interaction was simply to verify whether we actually belonged there.
We were so put off by the interaction, we turned around without breakfast and checked out immediately.
For a hotel that markets itself as luxury, this interaction was both humiliating and unacceptable. Luxury is not defined solely by appearance, amenities, or pricing — it is reflected in the professionalism, respect, and equal treatment extended to every guest. Sadly, the conduct we experienced from Roberto conveyed the opposite.
Whether intentional or unconscious, the differential treatment toward my partner was impossible to ignore. It left us feeling singled out, uncomfortable, and unwelcome during what should have been an enjoyable stay.
We travel frequently and have never before felt compelled to leave a review like this. I sincerely hope management takes this matter seriously and addresses the behavior and biases demonstrated by staff, because no guest should ever be made to feel scrutinized or lesser based on the color of their skin or the fact that they are part of an interracial couple."
