Hilton Garden Inn Rome Colosseum

"Stay at Hilton Garden Inn Rome Colosseum from April 23 to 25 under the name Lee. After having a very disappointing experience at another hotel the day before, I suddenly changed my plans and booked this hotel just one day in advance before coming to Rome. Despite the last-minute reservation, all of my requests were properly noted and arranged. From the moment I arrived, I already felt relieved. A young male staff member who seemed to be a trainee warmly welcomed me with genuine kindness, and his attitude immediately changed my mood after a stressful experience elsewhere. As a Hilton Honors Gold member, all of the benefits were properly recognized and provided, which made the stay very comfortable. The hotel is also in a fantastic location — just steps away from the metro station exit. Additionally, having a free ice machine and water dispenser on the first floor was surprisingly convenient during my stay. In fact, I enjoyed the hotel so much that I decided to cancel my original hotel reservation and extend my stay here for one more night. But the highlight of my stay was definitely Megan. I was very lucky to meet her because she happened to be working that day. She was incredibly, incredibly kind and professional. Even though she had only briefly seen my name during check-in, she remembered me the next day and quickly arranged everything so I could remain in the same room without needing to move after extending my stay. The entire process was handled so warmly and efficiently that I genuinely felt cared for as a guest. On the day of checkout, she greeted me again so warmly that it left a lasting positive impression. I truly want to praise her for making my stay in Rome such a pleasant and memorable one. The only downside of this hotel — though it may have been specific to my room — was that noise from the main road could be heard quite clearly inside the room. If you are sensitive to noise while sleeping, I would recommend requesting a room on the opposite side of the street in advance. Overall, this hotel completely restored my impression of hospitality after a very disappointing experience elsewhere in Rome. I would gladly stay here again. 2026년 4월 23일부터 25일까지 투숙했습니다. 전날 다른 호텔에서 매우 큰 실망을 한 뒤 급하게 로마로 넘어오면서 하루 전에 급히 예약한 호텔이었는데, 늦은 예약이었음에도 요청사항이 잘 전달되어 있어 첫인상부터 좋았습니다. 체크인 당시 트레이니로 보이는 젊은 남자 직원분께서 정말 친절하게 맞이해주셨고, 덕분에 다른 호텔에서 받았던 스트레스가 많이 풀렸습니다. 힐튼 골드 등급 혜택도 모두 정상적으로 제공받아 매우 쾌적하게 투숙할 수 있었고, 호텔 위치 또한 지하철역에서 나오자마자 바로 앞이라 정말 편리했습니다. 1층에 무료 얼음 머신과 정수기가 있는 점도 생각보다 매우 유용했습니다. 결국 호텔이 너무 마음에 들어 원래 예약했던 다른 호텔을 취소하고 하루 더 연장 숙박까지 하게 되었습니다. 그리고 무엇보다 가장 인상 깊었던 직원은 Megan이었습니다. 정말 운 좋게 그날 근무 중이셨는데, 너무너무 친절하셨습니다. 체크인 때 잠깐 제 이름을 보셨을 뿐인데 다음날 제 이름을 기억해주셨고, 연장 숙박 과정에서도 객실 이동 없이 같은 방에서 계속 머물 수 있도록 매우 빠르고 친절하게 처리해주셨습니다. 단순히 업무적으로 응대한 것이 아니라, 투숙객을 진심으로 배려해준다는 느낌을 받을 정도로 따뜻한 응대였습니다. 체크아웃하는 날에도 먼저 반갑게 인사해주셔서 마지막까지 정말 좋은 기억으로 남았습니다. 제 로마 여행을 더 좋은 기억으로 만들어준 직원이라 꼭 칭찬드리고 싶습니다. 다만 한 가지 아쉬운 점은, 물론 제 객실만의 문제일 수도 있지만 대로변 차량 소음이 객실 안까지 꽤 잘 들린다는 점입니다. 잠귀가 예민한 분이라면 반대편 객실을 미리 요청하는 것을 추천드립니다. 전반적으로 로마에서 다른 호텔 때문에 실망했던 제 인상을 완전히 회복시켜준 호텔이었고, 다음에도 로마에 온다면 다시 숙박하고 싶은 곳입니다."

"Hotel was very clean and the staff were lovely. Ice machine in lobby. We had a king room and the room was very tiny. The bathroom was also very small, but we were really only in the room to sleep. Also, the hotel is located about a 25 minute walk to the colosseum so don’t think you’re goin g to be right beside the museum."

"I have travelled the world, staying in Hilton’s various hotels including Garden Inn branded hotels. This was singularly our worst experience. From rooms being made up at 8:00 in the morning (noisy doors bashing, vacuum cleaners running etc) to the ‘breakfast’. Plenty of fruit and bread, but the warmer options were appalling. The staff were pleasant enough, but the overall accommodations left a lot to be desired. As a result, I have written to Hilton head office to make my complaint official. This wa"