The Square Milano Duomo

"The staff is fantastic. However the hotel has a few issues. The walls are not soundproof. You can hear everything in the hallway as well as everything outside. The interior floors need updating. The shower head starts dripping at any given time. The rooms are beat up and are in need of updates."

"We stayed at this hotel to celebrate our son’s 21st birthday and overall had a lovely stay. The staff were extremely helpful and went out of their way to arrange for a bottle of champagne to be delivered to our room for our arrival. We stayed in Room 518, an Exclusive Double. The room was modern, spacious and a good size for a city-centre hotel. There were, however, a few issues. Several of the electrical sockets weren’t working, the bathroom taps were quite rusty, and there was an unpleasant drain smell coming from the bathroom. We decided not to raise these issues with the hotel during our stay as we had a room next to our son and didn’t want to risk being moved. The breakfast was excellent, with a buffet-style selection and plenty of choice. We also visited the rooftop bar on our first evening, and the views were absolutely stunning, particularly at sunset. Unfortunately, we found the prices to be very high and the service wasn’t particularly good. For example, a side dish cost €30 in the evening, whereas the same side was only €8 on the breakfast menu, which seemed like a huge difference. One of the biggest positives of the hotel is its location. It is ideally situated in the city centre and within easy walking distance of the main shopping areas. Overall, we enjoyed our stay and particularly appreciated the helpful staff, excellent breakfast and fantastic location, although there are a few areas where we feel the hotel could improve."

"We’ve just spent two nights at The Square Duomo in Milan. Overall, it’s a lovely hotel: the rooms are spacious, there are lots of thoughtful little extras and the location is excellent. The Roof is also a stylish spot for cocktails and dinner. Unfortunately, what lets the hotel down are some of the Reception staff. From the moment we arrived, we found the welcome extremely cold and unwelcoming. We arrived quite late in the evening and there was no real welcome to the hotel or to Milan, no “How was your journey?” or even a simple smile. Instead, the interaction was very matter-of-fact, with passports requested and a detailed explanation of the costs for breakfast, city tax, minibar, etc. The receptionist genuinely appeared as though we had interrupted his evening. The conversation ended with, “Are you OK to take your cases to your room?” — which rather summed up the experience. We also asked if he could book us a table at The Roof for the following evening. We were told that they were very busy at that moment and that he would let us know “tomorrow afternoon”. We were happy to wait. However, we never received a call. After a full day exploring Milan, we returned to Reception and asked again whether a table had been reserved. Once again, we were told that they couldn’t connect with the restaurant at that time and that we would be informed. In the end, we simply went back to our room and booked the table ourselves online. Fortunately, the staff at The Roof were completely different — friendly, welcoming and attentive — so this really seemed to be an issue with the Reception team rather than the hotel as a whole. It’s a shame, because the hotel itself has a lot going for it. However, Reception is the first impression guests have, and ours was unfortunately not a good one. For that reason, despite enjoying many aspects of our stay, we wouldn’t choose to return in the future."