Grand Hotel Excelsior Amalfi

"terrible. hotel run down. would not accept amex. paid in full and then got there and had to cancel and they would not refund 1 penny."

"I rarely leave reviews this negative, but my experience at Grand Hotel Excelsior in Amalfi (Sept–Oct 2025) was so unacceptable that I feel obligated to warn other travelers, On the very last day of my stay, I discovered a large amount of black mold inside the air vent of my room. I had been sick the entire trip—exhausted, congested, and dealing with sinus complications—and the mold made it clear why. I emailed the hotel with photos, then followed up not once but three separate times. I was completely ignored, which is appalling. A serious health and safety hazard like this should have been met with immediate concern and action, but the hotel chose to stay silent. The problems didn’t stop there: - The entire bottom floor of the hotel reeked of mildew, a clear sign of long-term water damage and neglect. - The property itself is falling apart: it is poorly maintained, and the building shows significant wear. It does not resemble the standard you would expect for the price or reputation. - The shuttle service is flat-out unsafe. One of our drivers hit a parked car, recognized it, and kept driving without reporting it. On another day, the shuttle got into an accident serious enough that someone had to be taken to the hospital. Thankfully, I was not in the car at the time, but the lack of accountability was shocking. - The bed was extremely uncomfortable and caused back pain. - The pool, one of the main reasons I booked this resort, was filthy and covered in algae. It was completely unsanitary and unusable. This hotel is not only poorly managed, but dangerous and dishonest. The mold, the accidents, the neglect, and the refusal to respond to guest concerns show a complete disregard for safety, cleanliness, and basic hospitality standards. This resort significantly impacted our trip to Amalfi in the worst way. I was sick the entire time, which not only ruined the experience but forced us to miss pre-booked excursions. To make matters worse, I have still not received any response to my repeated emails. The hotel’s silence and lack of accountability are deeply concerning, and for that reason alone I would strongly recommend never staying here."

"A great hilltop location with fantastic panoramic views of the coastline and Amalfi town from the room and the swimming pool area. A very warm welcoming greeting to the Hotel and fantastic insight into the area to explore. A quiet setting with no traffic noise being heard. A serene ambience whilst using the facilities (swimming pool, bar, games room) The allocated room was very spacious and airy with great views of the coastline and Amalfi. Very clean and a large balcony to appreciate the views. Definitely value for money and extras were not over priced for staying in a hotel. A great regular shuttle service that you book through the app that the Hotel provided was very welcomed. Being on a hilltop I did not fancy hiking up from Amalfi after a night out! Highly recommended for the location, facilities, friendly staff."