"BEWARE!!! Everything was great until my CLOTHING WENT MISSING!!!!
Update Nov 12 2025:
Despite hotel management's apologetic nature and hinting towards possible compensation when I checked out (in an effort to get me to delete or change my review), hotel management refused to provide any compensation when I followed up with them by email after. In the hotel's reply to me, management informed me that they contacted Google to remove my review. For some reason Google told them my review had been removed, even though it clearly was not. It was evident that any desire to help me stemmed from the hotel wanting my review removed. I have never had such misfortune to happen upon such poor service in my life before, much less from a 4-star hotel. I stand behind my statement that I would never recommend this hotel to anyone. And I stand behind what I wrote in my Oct 2025 review, which is factual and represents my experience in dealing with this hotel.
Early Oct 2025 review on Google:
The lady at the reception desk (who I learned was the manager) was rude and defensive about it right from the start. She was not empathetic at all!!! She kept pointing at the cleaning lady saying “she wouldn’t fit in your clothing” as a defence, and her actions and body language with how she handled our belongings roughly with less care left me with the impression she was being extremely incompassionate about the situation or my feelings. I knew exactly where the clothing should have been and there was no evidence of forced entry, so the logical conclusion was that someone had taken it. She looked through the laundry room but did not find anything. There are also no security cameras in the public areas of the hotel.
She informed me that the standard process was to call the police. After the police came, they told me I had to go to the police office in Fira to file a report (45 min walk away). When I got there, they told me that filing a “stolen item” police report costs 100 euros and it sounded like it was a lengthy process involving lawyers. Neither the hotel staff nor the police informed me of the cost or the process until after I went to the police station by myself. This ordeal wasted the majority of my day and left me with a poor impression of the hotel and how it is reflected through its staff and management.
Furthermore, when I returned to the hotel that evening, there was no follow up or any notes or messages for me. I had to request to speak with management again. And, one of the first things that was brought up to me the following morning was regarding my review. Hotel management was understandably upset about the review and wanted to make things right. They requested I send them an email explaining the details of the situation.
Upon reading the reviews of this hotel, it appeared that there have been instances of theft as recently as one year ago. When I brought it up to management, it was explained that the guests had taken their clothing to an independent laundry service which had misplaced their clothing, and the guests never updated their review. But— I also did not see any replies from hotel management clarifying the situation or stating that this was the reason for the missing clothing.
I would not recommend this hotel and will be calling my credit card company when I go back to my home country as well as the travel agency to complain."
