Mitsis Faliraki

"We are currently half way through our stay at Mitsis Faliraki. This is our third time visiting this hotel, and they are as impressive as the first time we were here. We have tried other Mitsis hotels, but we keep returning to Faliraki as they are just above and beyond the other ones. First off, the facilities are really great. The pools and the beach are great. Never any issues finding sunbeds and always fresh towels available. Also, they have added a nice new playground for the kids with a splash park that the kids loved. Also, really great options for paddle, tennis and bouldering. Second, the food is better than other all-inclusive places we have stayed. Mainly because you have plenty options for ala carte restaurants. Just remember to book them in advance. Finally, what separates this Mitsis hotel from the other ones we’ve visited, the staff. We are visiting towards the end of the season, but the staff are still amazing. They are so kind, smiling and service minded. They are attentive and take care of every need one might have. And it is all of them, from the bar staff to the friendly women in the kids club. Never anything but smiles and kindness. It is so impressive to experience. I do suspect there is a really great culture within the staff as I see a lot of familiar faces that have been here for several years. Really do keep up the great work! Thank you for once again giving my family and me a vacation to remember. We will be back next year!"

"My husband and I I stayed for 10 nights in September . We could not have been happier with our stay . The staff were all absolutely fantastic . I only wish that we could name them all as everyone from the pool bar staff , restaurant staff to reception and bar staff were so friendly and welcoming . We absolutely loved the À la carte restaurants in particular the Greek restaurant . Food was fabulous . We were also so impressed with the main buffet restaurant. Everything we had was so good With plenty of choice and food cooked to order . The outside terracing and pool area were beautiful and immaculate . The cocktails were outstanding and my favourite thing was to sit at night on the terrace having a cocktail or two before dinner . The beach area was lovely although we much prefer the pool . We went for breakfast every morning about 0830 and we never had any issue getting loungers at the pool . Plenty of choice. Our room was immaculate and cleaned everyday . The decor was slightly dated but it was clean and had everything we could have needed . I took ill a few days into the holiday and asked reception for a thorough clean of the bathroom . Guest services contacted me the next day to ask if I was better and if there was anything they could do . How helpful was that . We were celebrating an anniversary and came back to our room to have it decorated and a cake , beautiful card and champagne . I was so overwhelmed . I’ve been to many other all inclusive resorts but never in Greece . I would not hesitate to book a mitsis hotel again and we thank the hotel for the best holiday . Only wish we could have stayed for longer ."

"We had an overall enjoyable week at Mitsis Faliraki, but unfortunately, the hotel did not quite live up to our expectations of a five-star hotel. The biggest downside for us was the room. It was quite small, somewhat worn and very poorly soundproofed. We could clearly hear people whenever they were walking or talking in the corridor outside. As our balcony was facing Faliraki town, we could also hear music from the clubs until late at night. The view was not particularly appealing either, mainly overlooking a parking area and an abandoned hotel. The air conditioning worked well, but there was significant dark staining and what appeared to be mould inside the AC unit. This did not feel particularly fresh and is not something we would expect from a five-star hotel. On the positive side, the housekeeping was excellent throughout our stay. The minibar was also a very nice feature and was generously restocked every day with three bottles of water, soft drinks, beer and wine. The Wi-Fi coverage was another pleasant surprise. The connection worked very well throughout the hotel grounds, including the outdoor areas, and was better than we had expected for a resort of this size. The TV selection, however, was quite disappointing for international guests, as the majority of channels seemed to be German. If you don’t speak German, there were not many options available. The food was a mixed experience. Breakfast was good but became quite repetitive, as the selection was largely the same every day. The service from the staff in the buffet restaurant was very good, though. At lunch and dinner, the food in the main buffet was unfortunately often cold, even when we arrived just as the restaurant opened. The à la carte restaurants we tried were considerably better. The Italian restaurant in particular was very good, with excellent pizzas. The drinks were also somewhat inconsistent. The beer was fine, while some cocktails were either rather tasteless or very strong in alcohol, which made them less enjoyable. The quality of the soft drinks also seemed to vary from day to day. The crêperie, however, was fantastic and definitely exceeded our expectations. The crêpes were one of the highlights of the food and drink experience. Queues at the bars were generally not a problem either – even at the Beach Bar, we rarely encountered more than around 5–10 people waiting. The pool areas were clean and generally nice, although we found the water very cold. At times, the pool areas could also become a little chaotic with children playing, but overall they were good. Finding sunbeds was never really a problem as long as you were somewhat flexible about where you wanted to sit. There were not a huge number of activities aimed specifically at younger children, but the international kids’ club deserves a mention. Our five-year-old really enjoyed it. The beachfront location is definitely one of the hotel’s biggest strengths. The sandy beach is directly in front of the hotel and we never had any problems finding sunbeds there either. We happened to have quite windy weather during our stay, resulting in fairly large waves on some days, but of course that is outside the hotel’s control. One of the absolute highlights of Mitsis Faliraki was the staff and the level of service. We were always treated very well, and the staff in the restaurants, bars and especially the housekeeping team did a fantastic job. The hotel’s common areas were also fresh, clean and well maintained. The location itself has both advantages and disadvantages. Having the beach directly outside the hotel is fantastic, while Faliraki town is also right on your doorstep. However, the nightlife means there can be a significant amount of noise at night, particularly if your room faces the town. Overall, we had a good holiday at Mitsis Faliraki, but in our opinion the hotel does not quite reach a five-star standard. The rooms in particular are in need of renovation, the soundproofing could be significantly improved, and the quality and temperature of the food in the main buffet needs to be more consistent. Positives: Excellent service and housekeeping, generously restocked minibar every day, excellent Wi-Fi coverage throughout the resort, plenty of sunbeds, fantastic beachfront location, good à la carte restaurants and an excellent crêperie. Negatives: Worn and poorly soundproofed rooms, dark staining and what appeared to be mould inside the AC unit, significant nighttime noise from Faliraki, inconsistent quality and temperature of the buffet food, and a TV selection dominated by German-language channels. Rating: 3/5 – good in many ways, but not quite the five-star experience we expected."