Myconian Ambassador Relais & Chateaux

"This was my second time in Mykonos, having previously stayed at Mykonos Blu, which was amazing. Sadly, this hotel didn’t live up to our expectations. On the surface, everything looks lovely, but I think it really depends on your interpretation of luxury. For us, true luxury is about service, warmth and atmosphere, not just appearances — and unfortunately, this hotel missed the mark. Check-in was fine, and we were seated on a sofa, but the welcome felt rather pointless as very little was actually explained to us. Throughout our seven-day stay, we found the reception staff unhelpful and unapproachable, particularly Efi. Something as simple as finding the bus stop became unnecessarily frustrating. It took three separate trips to reception to try to get clear directions. Each time, we were handed a map and given a rushed explanation with pointing, leaving us struggling to make sense of it all. What made this even more disappointing was that there was nobody else waiting to be served, so there really was no reason to rush us. On a more positive note, we loved our room. It was clean, and Marisa, our maid, did a fantastic job. Breakfast was perfectly adequate, although fairly standard in our opinion. We also found the daily process of being taken to a table we hadn’t chosen frustrating, particularly when there were long queues. However, the breakfast waiting staff were wonderful, worked incredibly hard and deserve credit for their efforts. In particular Taxaris, Ruel and Jeffery (sorry if I your name). The pool loungers were lovely, comfortable and a real plus. The gym was fine, although opening at 9 am was too late for us, and the spa is an additional cost rather than being included. Ultimately, we wouldn’t choose to stay here again, Unfortunately, we just didn’t like the atmosphere. It didn’t feel particularly welcoming, and at times the experience felt artificial rather than genuinely luxurious. Even the brief greetings from some of the reception staff felt lacking in warmth, giving us the impression that they weren’t particularly happy to be there. The Bell boys at reception also need to mention as they go above and beyond and put the front desk reception team to shame. Thanks to Dimitris and Mario and again sorry for the names I didn’t get. The overall atmosphere sometimes felt tense, as though the staff were on edge rather than relaxed and genuinely happy to welcome guests. Perhaps the hotel is trying too hard to deliver a particular image of luxury, while overlooking the simple things that make a stay memorable: approachable staff, thoughtful service and a warm, relaxed environment. There were a lot of American tourists during our stay, which was absolutely no issue for us. However, it did make us wonder whether the hotel’s approach to hospitality is tailored towards a particular clientele. For us, luxury is not just about beautiful surroundings and comfortable sun loungers. It’s about how you feel when you walk through the door and how you’re treated throughout your stay. Sadly, despite its attractive appearance, this hotel didn’t deliver that experience for us. Also the mattress was too soft for my friend so she ended up sleeping on the sofa bed sadly, but that’s a a matter of preference, I guess. Style over substance, unfortunately."

"It is a fabulous hotel, superior staff and the rooms and view are wonderful!"

"Myself and my partner stayed here for 8 days during our first trip to Mykonos. The hotel is exceptionally clean with a wealth of friendly and approachable staff. Breakfast was a particularly exciting part of our day. The food was of tremendous variety and quality, with the breakfast staff adding a friendly and personal touch to each morning. The location was perfect, allowing us to walk to various beach clubs, restaurants and beaches. We visited Sant Anna, Nammos and Scorpio’s, each within a 10 minute walk. We also rented a buggy from a nearby rental, allowing us to visit the rest of the island."