Mykonos Panormos Villas

"Extremely disappointing and unsafe experience – would not recommend We stayed at Mykonos Panormos Villas & Suites for 4 nights and unfortunately our experience was extremely disappointing, particularly given the price we paid and the standard the property is presented as. The most serious issue was broken/sharp pieces of glass found around the villa. Several members of our group ended up getting glass in their hands and feet. The pieces were small and difficult to see, making this a genuine safety hazard rather than simply a cleanliness issue. Despite cleaners attending, the glass was not properly removed and we continued to find pieces around the property. Most concerningly, one member of our group subsequently had to attend urgent care to have a piece of glass removed. There were also other problems during our stay. The shower in one of the bathrooms was broken and caused flooding, while the air conditioning made a loud knocking noise throughout the night, disturbing our sleep. We raised the issues with the property and also explained everything at checkout. We were told that we should have reported the glass sooner, and were subsequently told that the cleaners are “unable to clean everywhere properly.” We found this response extremely concerning. Guests should not have to accept dangerous glass being left around their accommodation because a cleaning service is apparently unable to clean everywhere properly. We booked through Booking.com and have raised a formal complaint with them. Booking.com have confirmed that they have contacted the property regarding compensation, but the property has still not provided a response. For a property of this price and standard, we expected much better. Things can occasionally go wrong during a holiday, but dangerous glass resulting in injuries and medical treatment is completely unacceptable. I would strongly recommend that anyone considering staying here carefully considers these issues. In our experience, this was not the safe, comfortable or high-standard stay we expected. Very disappointing and, most importantly, a serious safety concern."

"We loved staying at this hotel with its beautiful views of Panormos Bay. Maria, the concierge, is the very best and her care, help, and suggestions really made our stay wonderful. Maria had some great suggestions of hidden gem restaurants that we went to for lunch - and we loved that these restaurants were where the locals went and they were not written up in the tourist resources. Maria was excellent at communicating and assisting us before we arrived and also while we were there. The hotel restaurant is good and we had dinner there in the evenings."

"We had the most relaxing stay here! We enjoyed the privacy and serenity so much, that we only went into town once! It was incredible to have our own private pool. The view is incredible. It was the perfect place for pure relaxation!! The beds and pillows are very comfortable. The towels are super soft…such a rarity in Europe! The kitchen was stocked with plenty of amenities for us to be able to stay in and cook. I appreciated having a dishwasher and microwave too. We have barely left and I can’t wait to go back!!"