Katrin hotel & Bungalows

"Update from our recent stay. Only a couple y niggles sunbed blaggers, people using their torches at 6 in the morning to grab a bed. We knew this as the light shone through our window.... These people really need to get a grip. Cleaners forgot to leave pool towels, but was sorted straight away. Not a problem really. Regarding the review about lattes being served in glasses....ours were but proper latte glasses.. Yes a couple of bits were looking tired but I personally don't go around on my hands and knees to look for any faults. Things do wear out ,but I think the bad weather Crete had the previous week doesn't help the reviews. They need to blame something. I've never met any staff from any hotel so happy in their work The staff are an absolute credit. George, Maria, Irine, Stella, Manos they work very hard and love their jobs. Lots of happiness coming from the kitchen. Nothing is too much trouble to any of the staff. A big how ya maken out to George you know who we are. We had a great time and if we laughed you all laughed. Keep it going. One last thing YAMMAS 👍 white wine😍"

"Imagine you are in the budget isle of lidl, and you buy their own brand cola, then to add some grown up-ness and buy their own brand budget whisky/vodka (doesnt matter) There you have the most disgusting all inclusive bar I have ever had the unfortunate displeasure of tasting. Everything has no resemblance to their real world original. Beer and wine is tasteless. Spoiling the 4 star paid for experience and no option to 'upgrade' to a premium drinks option. Guess I will have to go to a local supermarket and fork out more for a bottle of the real stuff. Hotel is good though, and so far the food is nice. Very friendly staff and the usual obligatory cat. Only one bar open at a pool tucked away outside, as the other one not open during the day. Such a shame but then, the one bar is deserted, obviously a rteflection on the cheap products offered."

"I believe that a review should remain as objective as possible. If I were basing this solely on our feelings, my rating would be much harsher. I will therefore stick to the facts as we experienced them. Hotel: 2/5 The cleanliness is impeccable. The exterior, common areas, and rooms are well maintained. On the other hand, the equipment is very limited and is confined to the bare essentials. Several services that one might expect in an establishment of this category are charged as extras, such as the safe or pool towels, which, by the way, deserve to be replaced. The view from our room looked mainly at a wall, with significant overlooking that greatly reduced privacy. The bathroom also has a design flaw: the shower screen is too short, which systematically floods the floor. I had a fall there, fortunately not serious, but with several bruises. We had booked a room for a couple and finally got a room consisting of two single beds pushed together. For a romantic getaway, it is a disappointment and it did not meet our expectations. The soundproofing is almost nonexistent. During our eight nights there, we heard the conversations, phone calls, television, and even the use of the bathrooms in the neighboring rooms. We actually only benefited from one quiet morning. The noise was a real problem throughout the stay. For these reasons, the rating of 2/5 already seems generous to me. Dining and All-Inclusive package: 2/5 We had chosen the All-Inclusive package. During the day, only the bars located near the pool were open. The selection of drinks was very limited and the consumption areas looked more like a cafeteria than a place to relax. The only bar offering a pleasant atmosphere opened from 6:00 PM. The cocktail menu was restricted: mainly several variations of Spritz and one rum-based cocktail. For an establishment aiming to be vacation and relaxation oriented, this seemed insufficient to us. A telling example: a guest simply asked for a prosecco and her request was met in an unfriendly manner. This type of situation does not contribute to a friendly experience. The evening bar, however, remains the only common area that we actually enjoyed. Regarding the restaurant, the dining room was clean and the staff did their job. On the other hand, the meals seemed repetitive and not very varied to us, especially at breakfast. Some products that are common in an All Inclusive, such as real orange juice, were offered for an extra charge (€3). For the category of the establishment, we expected a higher level. Staff: 2.5/5 The staff leaves a mixed impression. We met some very pleasant and professional employees, but also others whose welcome was clearly less warm. The front desk manager, in particular, never seemed particularly welcoming to us, neither in his attitude nor in his way of interacting with guests. On our last morning, we were woken up around 7 a.m. by a heated altercation between members of the cleaning staff in the hallway. Since the room phone was not working, we had to go to the front desk to report the problem. Quiet did not return until around 7:45 a.m. Fortunately, some staff members raised the level of service and prevented our rating from being even lower. Conclusion Unfortunately, our experience did not live up to our expectations and we will not recommend this hotel. That said, this stay in no way sums up the destination. Crete is magnificent, the landscapes are superb, and overall we were very well received by the Cretans we met during our trip."