Vasia Resort and Spa

"I was really looking forward to this holiday because of the good reviews but the hotel did not live up to expectations, it was tired looking and because it was near end of season I think we didn't get the best. Example we booked the Greek restaurant for 8 of us when we got there they pointed out what they had left on the menu which wasn't much so we left and went to the main restaurant, the entertainment was none apart from Greek dances one night that were very good. They are setting up for a end of season staff party right now pulling out all the stops, the probably do deserve it because the staff were great but it's a shame that they couldn't do it for paying guests just once a week and buy the way we are watching this being done feeling left out lol."

"First time in Crete, family holiday. Easy and quite check in arrived late at night, check in was quick and straight forward. Given a snack due to late arrival, cheese and ham sandwich, apple and bottle of water in the room. Room was decent size, good view of the pool and sea, bed comfy, maid daily but not sure what issue was never left us clean towel for pool had to ask. Breakfast usual there bacon, eggs, omelette freshly cooked, beans, toast, meats etc. lunch was beef, pasta, pork, veg chips rice and pretty much the same for evening, even if fussy would not go without. Snack bar hot dogs, burgers chip and fish sticks, bar so there four bar that AI, the bar by the beach I have to pay for you drinks and only open wed/sun. Drinks are good named brands and good size measures. No limit on what u can get. Bar shuts at 11 pm then the lobby bar stay open but u pay for them from after 11 pm. Staff are friendly and polite. Except restaurant lady she never smiles and looks u up and down. Entertainment aqua aerobics in morning and then not much else, could be due to getting near end of season ?. Evening entertainment limited if honest. Over all good holiday. Weather was amazing while we were there. Ok carremart next to the hotel totally out disgusting behaviour and attitude and seems not the first to experience this, followed round the shop and then accuse of stealing. Pretty bad considering we spent enough money in there first few days, not no more, go to spamip.road bigger better and nicer staff. Complained to head office and guess what mo response no surprise there. Try the sports bar just past the Irish pub staff amazing friendly and good entertainment. Food Def go to Amelia's staff food are amazing and made to feel very welcome. Would I go back maybe to Crete but not here, trying new places but Def nice relaxing holiday with fsmily"

"This hotel is advertised as a 5* hotel and when I challenged the hotel about this (and the cockroaches), they said they offered ‘basic’ accommodation. That is definitely true of my experience. The room I stayed in, was simply bleak- with a very noisy fridge and decor from the 80’s. The bed, the bed linen, and towels are of such a worn out quality that it’s clear there has not been any investment in this place for a very long time. When I came out of the shower and saw several large cockroaches it was enough to make me pack up my bags and leave- there was simply no way I could spend another night there. Whilst the manager of the hotel explained that cockroaches are inevitable in Crete- I just didn’t buy that explanation as the hotel is so run down I just wasn’t surprised to see them. I’ve stayed in enough hotels to know that cockroaches tend to be in the lower end places…and I have to say this hotel is exactly that. I’m so glad I left when I did as walked around the corner to a beautiful family run hotel which is absolutely delightful. It’s saved my few days here."