"Everyone on here has spoken about the sunbed saga, I was so worried before we came but honestly this is just a genuine non-concern. Still here now writing this review.
There are 3 pools, the hotel website is not great at demonstrating this. The main pool which is in all the photos, the 'jungle' pool which is the opposite side, and the rooftop pool. Of all the hotels I have stayed at, this is the easiest to get a sunbed by far. If you want a sunbed at the 'main' instagram pool, then you need to be up at 6am. But this is literally pointless. There is genuinely no benefit, people eat at the restaurant there and stare at the sunbeds, they have breakfast next to the sunbeds, zero privacy there. Let the influencers be influencers, and look to the next two pools.
Round the sound of the hotel is the Jungle pool, absolutely fine here, great pool, a personal bar, and multiple beds still available at 9-10am.
Rooftop pool opens at 10:30, queues start forming around 10:05ish for the British, however if you are any other nationality you just drop into the queue whereever you want. I've found multiple times asking the German's who just got out the lift to stand behind me. However, this is again, fully optional. Even after the queue to the rooftop pool there are still sunbeds available after everyone has filtered through.
Service throughout the hotel is exceptional. Everyone is just smiley, friendly, and all over making sure you are ok. The waitresses around the pool are consistently asking if you want drinks, more so than any other hotel I have stayed in.
The scent of the hotel is fantastic, they sell oil, candles and reed diffusers in the shop on site to take home. They also sell local fragrances which we loved so much we bought 2x of one of them (midnight dahlia, you will smell this and buy it, I already know).
The food is a 7/10, good for an all inclusive, but it is not ground breaking. There is plenty of salad, but the fruit selection is limited (this is one of the reasons I believe it's lacking its 5th star - eg, no berries, no cherries, only citrus and kiwi fruits, along with apples). The salad selection (eg. premade like Caesar etc. is incredible) and the chips for an all inclusive are very very good. Tossed in rosemary and rock salt.
The gym is small but adequate. There is a cable machine with two cables, two benches, a range of dumbbells upto 25kg and a barbell which I'm sure you could get to 50kg if required. 2 treadmills and a rower. You need to book this on the app, 99% of the time this is adhered to, but sometimes you can just rock up and go in, nobody will complain.
Drinks are fine, free flowing. However, the biggie is that the cocktails available until like 6-7pm are frozen only. They're in big slushy machines which I imagine is to save time. This is genuinely the biggest letdown of the whole hotel. I understand that the service is very fast because of this (we've all been there when Sandra orders 2x Strawberry margs and a standard mojito but with no ice, 30 min delay), but it would be nice to have the option of just premade cocktails in a normal drink.
Evening entertainment is just perfect. If you don't fancy it, no issue. Have a few beers inside, or venture outside the hotel. There are hundreds are bars and restrautants, supermarkets and cafes within a few hundred meters. It feels super safe also. Plenty of women walking around solo without any fear of grief or hassle, very very safe.
The beach we never went to in the day, but in the evening you MUST go and watch the sunset at the Roulis bar, it's cheap, and the setting is like nothing else. I've never seen skies like it, they look fake on pictures it's that good. Food is amazing although we didn't eat there as hotel food genuinely just fine.
Overall, 9/10. Missing a 5th star because of the cocktails being frozen and not custom made through the day. Do not believe the sunbed saga stories honestly, relax and enjoy probably one of the best looking hotels you've ever experienced."
