"We have just returned from a one week stay at the Aquila Porto Rethymno, our first time in Crete. Overall, I we rated this as a nice place to stay for a one week “second holiday”, although I am not sure it would be my first choice for my “main” 2 week summer break.
In more detail:
The room was very nice (we were upgraded to a sea view room – thanks). The cleaning was done to a good standard each day. The only issue here was that we wished we had taken our travel kettle – we left it at home because we saw that the room had tea and coffee making facilities but this entails the use of a coffee maker to boil water, which does so, but in very small doses, meaning you had to press the button about 10 times to fill a cup. And it sounds like a jet engine taking off. The room also had 2 cups which were the smallest cups I have ever seen, useful only for a tiny shot of espresso. We asked for some normal sized cups for tea but they never arrived and I think the request was lost in translation. In the end, we bought a new kettle and 2 cups in town.
The food was of a good standard, plenty enough choice and all cooked and presented well. My only concern with the meal arrangements was that the buffet restaurant is quite small so space is at a premium. You are supposed to book a slot on the app for your evening meal, which we did, but when arriving at the restaurant you are never checked against your time slot booking, so I didn’t understand at first why you need to book at all. It then dawned on me that its actually genius – all it does is ensure that guests are spaced out because you are unlikely to arrive at a different time to the one you booked. Very good.
Being October, there were always sunbeds available on the rooftop sun deck or round the pool but I guess this would be more of a challenge in peak months. However, there are loads of places available on the beach, free of charge, which was great.
We loved Rethymno – beautiful old town to wander around and just the right shade of “lively” for us. But I never appreciated just how big Crete is (162 miles wide apparently), so trips to anywhere else would be a bit of a trek. In the end, as we only had a week, we treated it as a nice “fly and flop” break, and it suited us just fine.
My only other observation, not a slight on the hotel at all, but given how many locals use scooters as their mode of transport and given obviously that the fumes from a scooter are not filtered, I found the air quality on the main coast road outside the hotel to be pretty poor. There is a constant whiff of petrol in the air. This was another reason that I preferred it on the beach rather than the sun deck because pollution rises in the air, the beach is slightly below road level so wasn't affected much, but the sun deck in the hotel is first floor level, and so smelled like sunbathing on a petrol forecourt.
Overall though, nice hotel, successful trip, and we would gladly return."