"Unfortunately, our stay at this hotel has been a huge disappointment. I don't usually write such a negative review, but the number of flaws and especially the poor hygiene were really unacceptable for us.
Upon arrival, we got a room with an incredibly dirty bathroom, with yellow limescale everywhere. Unfortunately, I didn't take a photo of this. On Friday evening, the bathroom light went out. Because the bathroom has no window, this meant it was literally pitch black. We reported this on Saturday morning, but because it was the weekend, the hotel could do nothing about it. Eventually we spent two days without light in the bathroom before we got another room.
The bathroom of our new room was renovated and looked nice, fortunately. This is actually the only positive thing I can say about the accommodation itself.
The rest of the room was downright filthy. The mattresses are full of visible stains. The cups that supposedly were clean in the cupboard still had coffee/stain marks from previous guests and the kitchen sink was also dirty upon arrival and covered in stains.
The cleaning seems to be very superficial. Cobwebs hang above the air conditioning where dust is trapped, and there is also a layer of dirt and dust on top of the cabinets. The cushions of the sofa are full of stains and under the sofa we even found an old pacifier, along with a thick layer of dust and dirt. I don't want to know how long this has been there.
The grout of the tile floor is almost black with dirt in several places, the switches are dirty, and the bottom of the bed is completely loose. Even the so-called "clean" towels we received were stained and some even had holes. This all absolutely does not give the impression that the rooms between different guests are thoroughly cleaned or checked.
In addition, the holder in which you have to insert the pass to get electricity is loose from the wall. Every time you have to press this against the wall again to get any power.
Also the exterior door to the terrace does not work as it should. The hinge system is defective, making the door difficult to close properly. I find that extra unpleasant because the terrace is shared with two other rooms. When an exterior door does not close properly while other guests can come to your room via the same terrace, that does not give a feeling of security.
And the range: there is NO mobile reception in the room and the wifi does NOT work. You are inside so practically unreachable. The only place where you still have a bit of mobile reception is outside on the terrace.
And precisely there arises the following problem. When you are quietly smoking a cigarette on your own terrace in the evening, without making music or noise, the night watchman shouts at you to go inside. In other words: inside you have no reception and no working wifi, but when you are outside in the only place where you still have some reception, you are yelled at to come inside.
The guard during the night shift came across as very aggressive and unfriendly and seemed unable to have a normal and respectful conversation. Instead, there was a direct shout. I find it unacceptable that paying guests are addressed in this way.
The pool area is also a disappointment. In the pool, all sorts of things float around regularly, which also does not give a particularly clean and well-maintained impression.
In addition, there are only about 15 cot beds available for a hotel with 30 rooms. Even if only two people stay per room, that amounts to about one bed per four guests at full occupancy.
Furthermore, there is so little space around the pool that the sunbeds can hardly be placed properly without blocking the walkway. Furthermore, it does not seem to be checked for reserving beds with towels. Guests occupy beds for hours while they themselves are nowhere to be seen at the pool. With only about 15 beds for 30 rooms, this makes the already limited availability even worse.
From a neighbor in our original room, we also heard that guests would change rooms more often due to various defects. This is of course something that was told to us by another guest, but given our own experience, this did not surprise us at all, unfortunately.
I do want to honestly mention that the man who was present during the day was friendly and helpful. We have absolutely nothing negative to say about him. Unfortunately, one friendly staff member cannot compensate for the state of the accommodation.
I took photos of many of the points above, including the stained mattresses, dirty floor and grout, dirty cups, the loose light fixture, and the dirt under the furniture. It's not about high expectations or the lack of luxury here.
We are not expecting a five-star hotel. We expect a clean room, clean towels, an exterior door that closes properly, working lighting and electricity, working wifi or at least mobile reception, and staff who normally greet guests. Those are not luxury requirements, but basic conditions.
A vacation should be a period in which you can relax. Instead, we had to deal with dirtiness, all sorts of defects, a pitch-black bathroom for two days, a room change, no reception or wifi, and unpleasant communication.
To put it bluntly: this hotel ruined our vacation.
For us absolutely no second time and based on our experience I absolutely cannot recommend this accommodation."
