Elounda Bay Palace

"We were excited to be returning to Elounda Bay Palace, to be honest our last experience there was about 4 years ago and that was not a good experience. So why go again? We love the location, the beach, the town of Elounda and the people who work in the hotel, so we decided to give it one more chance. In many ways we were pleased that we visited again. There was a good welcoming experience, the room was what we wanted and in a better condition than we remembered. Service throughout was excellent, cleaning of rooms done immaculately and breakfast good - although very busy and staff clearly working very hard to keep tables prepared and served. We were glad that the upstairs bar was open at night, we like to relax with a drink after dinner, indoors. Evening meals were ok, more repetitive than in past years but much appeared to be freshly prepared and replenished when needed. Main disappointment was the unavailability of the Thalassa restaurant which was closed all of our stay and used for parties This led to another disappointment as the night time noise from these groups was often so loud we could hear it when in bed. Disappointment also that the F restaurant was closed as we used to enjoy going for lunch there in previous years. We were not informed of any of these closures, either on the website, though our agents or even in the documents were were given on check-in which still described them as open. Consequently we went to eat in the town to make a change from the buffet (and the noise!) We want to visit again, time will tell! We will watch the reviews......"

"This place was a terrible experience. We saved our money all year to go to Greecce and this hotel felt like a scam. The website was deceiving, pools were mediocre, the kids pool is not even a pool and good only for 1-2 year olds. The buffet was ok but they CHARGE you for water and juice which is really tacky. We had bugs in our room. The water is nice at beach but the entire experience as a 3-star trying to say they're 5-star. Terrible customer service."

"Great facilites and clean swimming beaches. We played tennis, rented paddle boards and made use of the gym. Loads of sunbeds and clean towels. Delicious gluten free pancakes for breakfast."