Stella Island Luxury Resort and Spa

"Thank you Stella Island for a top notch service . From the beautiful clean rooms, succulant food prepared in your restaurents, the beautiful stunning grounds and not forgetting your wonderful, helpful stuff from restsurants, Gym, reception , intertainment the cleaners, You were all amazing. Received great service with a smile. Always ready to help. Will come back again for the 3rd 4th, 5th....time. Love the peace and relaxation mood the resort offers. Never a dull moment. To all staff who served us during our stay thamks you for your wondeful service. You are simply the best. Kudos to you all 🙏"

"I stayed at this hotel for less than 24 hours due to an incident that prompted me to end my visit early. Despite the brief stay, here are my observations: - Although a map was provided, the resort layout was confusing. With many areas looking alike, clear signage throughout the property would greatly improve navigation. - I was disappointed by the lack of discretion from the staff regarding the incident. When I requested a refund, the reservation manager claimed the matter was only shared with management. However, it became evident that other staff members were aware. Even the airport transfer driver made a comment referencing the situation, saying, "no need to be scared anymore." Additionally, I was informed that an internal report had been written, yet I was denied access to it—even though it concerned me directly. - I dined at the buffet restaurant for dinner upon arrival and breakfast before departure. Unfortunately, both meals were served cold and lacked variety. - The resort itself is visually stunning and matches the promotional images. - Upon check-in, a staff member loudly asked, "Is it just you?" As a solo traveler, I found this inappropriate. A quick glance at the booking details would have sufficed—privacy and professionalism matter. - I was disappointed not to receive a refund for the remaining three nights. Given that my booking was last-minute, it’s unlikely the room would have been rebooked by someone else, meaning the hotel incurred no loss."

"This is the third time we have visited Stella Island and we loved it as always. The facilities, food and drink are the best we’ve found (with the exception of the Maldives) and the staff are always extremely helpful. We did however have a couple of small issues this time round Firstly, given this is our third stay we have a silver loyalty status. However, this was not known upon arrival despite me linking my account correctly so they started to talk us through the whole hotel until we stopped them and said we had been twice. We also were not awarded the benefits you should get with silver including an in room welcome offer or a special farewell gift. This was a bit disappointing that our loyalty has not been recognised. Secondly, the steak in La Parilla on our final evening was very tough. We have eaten here three times before having the same steak and it has historically been superb, however I found it almost inedible this time. They did offer an alternative dish at the end once they saw we hadn’t eaten a lot however given how late it was we declined. Overall still a fantastic resort but just a few improvement areas this time."