Almyrida Village & Waterpark

"I would not recommend this hotel to anyone, we complained about no clean sheets 3 days into our holiday as when the specific to change, they said they would let the cleaners know. None the next day and by that time I gave up as it was the second to last night. We were all inclusive, but there was only two cocktails they’d make and one we taught the barista. There were only 4-5 options of food, and some were lukewarm. We ended up eating out 5 out of 7 nights we were there and two lunches. The fish made me want to be sick the sight of it. And there was no evening entertainment which was stated on the site but you expected it. This didn’t bothered me and my partner but it does let it down slightly. We could definitely see the areas they were cutting cost in the kitchen, drinks wise and staffing issues as me and my partner both have worked in hospitality. You do expect more paying for all inclusive holiday even for food, no matter if it’s not peak time or the think people like food that temperature. It is not the regulated temperature either."

"The hotel itself was advertised as a “waterpark” , in reality it had 1 swimming pool and one slide for kids. Second of all, the rooms were really outdated, no coffee or tea in the room (the kettle was there, but that was it) not a lit of space to unpack really. The food in the hotel was God awful. As I booked the All inclusive option, and it was advertised as an every day different buffet, I thought it would’ve just that. Instead, the food was recycled and bland. No options available. Nothing going on in the hotel itself. The best thing about it was the view of the sea. That’s it."

"We booked Almyrida Village Waterpark Hotel through Thomas Cook for our anniversary trip from 12–19 May, arriving early hours of 13 May due to delayed transport. Sadly, the experience was extremely disappointing and we checked out the same morning. These are only a few of the photos taken on arrival because we were genuinely shocked by the condition of the property and simply wanted to leave. The facilities at night had virtually no lighting, and the gentleman who checked us in did not escort us to the room despite it being dark, so we had to use our phone flashlights to find our way around ourselves. From arrival, we raised concerns about cleanliness, maintenance, and safety, including exposed wires, damp bedding, dirty facilities, faulty equipment, excessive noise, and overall poor room standards. We were not expecting luxury, simply a clean, safe, hygienic, and properly maintained room matching what was advertised online. The breakfast was poor quality, and the small hotel shop had barely any stock. The property itself has potential, but the reality did not reflect the photos shown online. Reception staff member Dido openly told us they have had previous guests leave for similar reasons and confirmed many of the online images are around four years old. This felt extremely misleading as the rooms and facilities do not resemble the advertised standard. The hotel also falsely informed Thomas Cook that we had been upgraded to a superior room, which was completely untrue. Instead of addressing the actual concerns raised, it felt like every effort was made to avoid accountability and withhold any refund. What further reinforced our concerns were conversations we later had with local restaurant staff, bar owners, shop workers, and even the alternative hotel we moved to. Multiple people independently told us this establishment has a very poor reputation locally and that they had seen several guests leave this property for the exact same reasons. Even the hotel we relocated to confirmed they had previously received guests who had walked out of this accommodation due to similar complaints. At this stage, we honestly do not know what more evidence or justification could reasonably be required to demonstrate that we had valid grounds to leave early and request a refund. We provided photographic evidence, raised concerns immediately upon arrival, attempted to resolve matters respectfully, and still continue battling this issue with Thomas Cook. Overall, this caused unnecessary stress and disappointment during what was meant to be a special anniversary holiday."