"This was our third stay at the hotel, and once again we had an amazing time.
A huge part of what made this particular trip so special was Ioli, the Guest Experience Manager. She genuinely went above and beyond for us throughout our stay and made us feel incredibly looked after. She was attentive, thoughtful and so generous with her time, and nothing ever felt like too much trouble. She arranged some lovely touches for us and made our final few days extra special by moving us from our sharing swim-up room into one of the Deluxe Private Pool rooms. We are so grateful for everything she did and she really deserves a special mention. Having stayed here three times now, I can honestly say that the people genuinely are a huge part of what keeps bringing us back.
Our first room was the Sharing Pool Side Sea View room, which we had specifically requested as we had stayed in the same room on previous visits. It was lovely to be back in it. The shower was great, the bed was really comfortable and housekeeping were excellent as always - just remember to turn the light red if you do not want a wake-up call! Storage space is perhaps a little limited, but we always manage to make it work. The sharing pool was definitely on the cold side, although I imagine it would be amazing in the height of summer. During the shoulder season, it is definitely more of a refreshing experience! 😂
Our second room on the newer side of the hotel, was also beautiful and noticeably bigger. There was perhaps a little bit of unused space, but overall it was a lovely room. There were a couple of lights that we could not seem to turn off, so the room was quite bright at night. The glass door to the toilet also means that light comes through, particularly as there is a window in there.
There was also no cover on the air vent, which made it look slightly unfinished, and the private pool itself looked like it could have done with a little more finishing. There was grout in places and some discolouration on the tiles, which was slightly surprising for a pool that had only opened in July. You are definitely paying a premium for the private pool, but it was truly incredible. Having your own private space with a pool hammock and day bed was just so good, particularly in the afternoon when the sun was on the pool. Reading, having a little snooze, eating and drinking in our own private space was honestly one of my favourite parts of the stay. The pool was cold, but again, I imagine it would be perfect in the height of summer.
The beach is pebbly, but once you get past the rocks the seabed becomes sandy and it is lovely to swim in. The sea can be a little rough and cold when it is windy, but on a calm day it is beautiful.
There are plenty of local shops nearby; supermarkets, bakeries, cafes, a pharmacy, somewhere to buy pool inflatables and bats and balls, and a place selling bus tickets into town etc. There are also the usual tourist shops, so you have everything you need within easy reach.
We ate locally at places including Coffee Lab and Mr Gyros and had some lovely food. We also had lunch by the pool a couple of times. The pool bar food is really good, freshly cooked, very tasty and the portions are massive. We were also told that a new snack-style hut is being introduced, with smaller Greek dishes available for anyone who does not want a full-sized meal - this sounds like a great addition and one we would have gone for if it was open when we stayed.
Breakfast has definitely improved since our last visit and we really enjoyed it. We only wish we had taken advantage of sitting outside, which is something we would definitely do if we return. We didn’t have dinner in the hotel so I can’t comment on this.
Cocktails are around €10 to €12 and soft drinks/iced coffees around €5, which we thought was reasonable. We had no complaints about the food or drinks during our stay.
There is still some renovation work taking place, and there were moments when it could be a little noisy, but we are not the sort of people who are bothered by this. Renovation work has to be done, and given how much the hotel has already improved, we think it is absolutely worth it.
Unfortunately, our final moments at the hotel were slightly spoiled by an interaction with Nikos at reception when I queried the final bill. The city tax is not included in the accommodation cost, which is absolutely fine, but we felt that this could have been made much clearer at check-in. The amount presented as the “total cost to pay” when paying for the stay is effectively the accommodation subtotal, with the city tax being added separately at check-out.
Because we were paying across different currencies, I had assumed that the total presented included the city tax. We therefore ended up being surprised by an additional €120 at check-out, on top of our room service and other charges. Of course, we were more than happy to pay for the room service and anything else we had charged to the room, but the additional city tax came as a surprise.
When I simply asked whether the city tax had not already been included in what we paid on arrival, I was asked why I was “making problems” and questioned about whether I could do the maths. I found this quite shocking, particularly as I was only trying to clarify what had been included in the amount we had been told was the total. At no point did I refuse to pay or anything like that, I just queried it as I thought I had paid everything I needed to.
Despite that one unfortunate interaction, we absolutely loved our stay.
The staff are generally fantastic, attentive and super helpful, the hotel has improved so much since our first visit, and there is a real sense that it is continuing to get better and better.
We made some amazing memories on this holiday and genuinely loved every minute. This hotel has become somewhere very special to us, and we will absolutely be returning next year. We cannot wait to see how much better it gets. ❤️"
